Import fail

[masarovitch]

Hello everybody,
I have a problem, my hm works perfectly something about 1 year but now is something wron.Its about the auto import is still freezing so I push auto import ,it starts ,HUD is turned on on the tables where I playing (not always) but HUD stats (players who leave is still there etc.)is still same like in start of session.I try re-install but it no helps.Can somebody help me ? Ill be very thanksfull.

[netsrak]

Sounds like a wrong configuration of the auto-import and archive folders. The auto-import folders must be empty except current hands. The archive folder must be in a different folder hierarchy.

If you can't figure it out please attach your holdemmanager.config file from c:\program files(x86)\rvg software\holdem manager\config folder (or something similar depending on your installation). it may be just called holdemmanager if you've extensions turned off.

[masarovitch]

Well, I try to set folders to correct status but it no change something.Auto import is still freezing and HUD stops showing totally.Have you any other ideas what can I do pleas?Thanks.

[masarovitch]

I made a video where you can see the problem.Is in the worse quality on a youtube or you can download it with good quality from sendspace (26mb) so there are links:
mes1k's Channel - YouTube (http://www.youtube.com/user/mes1k?feature=mhee)
Download capture-2.avi from Sendspace.com - send big files the easy way (http://www.sendspace.com/file/am1lxt)
Hand history is set up to saving to Z:/Games/archive1/LAimport

[Patvs]

Is Z:/ a regular drive/partition, or a network drive?

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin"from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Add exceptions to the windows firewall for those files, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.

[masarovitch]

Hello, I update it and problem is now not exist.Thank you very much for your time and help :).