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View Full Version : my hm doesn't recognize the sng on PS anymore



Master8
07-16-2009, 05:31 AM
Hello,
One month ago, HM has suddenly failed to recognize a sng on Poker Stars but was still efficient on cash game.
I ve not played since that, I was on hollydays.
Today, I ve updated from 1.08 to 1.08.04 but it doesn't change the result : It works with cash games but with SnG, event if the table manager recognize the table (16 NL Holdem Turbo) it says 0/6 players (it was a full ring) and don't give me any info.
Any suggestion ?

netsrak
07-16-2009, 06:44 AM
You need the latest beta because Stars made a lot of changes during your holiday: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Master8
07-16-2009, 11:48 AM
Thank you,
with the lastest beta the hud works but I still need to import the results after the tournament and even with the manual import I can't see new hands. The last one has been imported the 11/06/09
And it's the same with cash game
I'm confused :confused:

netsrak
07-16-2009, 12:26 PM
Off course you need to import the summaries, there is no other way.

When the HUD works the hands are imported. You should check your filters.

Master8
07-16-2009, 01:25 PM
... in hands, I see "all hands" and "no filter"...
I've looked for another filter but no result.
Is there another place where I can have changed the filters (and forgot :o )?
Thank you...

netsrak
07-16-2009, 01:37 PM
That should be fine.

When you move the files to a different folder and try to import them manually via import file or import folder. What does the import say?

Master8
07-17-2009, 06:51 AM
I don't remember the exact message but it's something like :
one new file has been found the import will take x seconds...

netsrak
07-17-2009, 07:06 AM
Please try to create a new database and import the hands again. Maybe there is something damaged in your old one.

Master8
07-17-2009, 07:36 AM
Do you mean to import all the hands from the begening ?
Could you explain me exactly how to proceed ?

netsrak
07-17-2009, 08:16 AM
For a first test create a new database via database management and import the latest hands to see whether it makes a difference.
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146

Master8
07-17-2009, 01:28 PM
I've created a new database that I've called HM2.
A notice called "Player Cache upgrade apears", I start it.
HM says
Players converted 1 on 1 The conversion has been succesful !
HM asks me to add players to optimization list.
I try add likely choices... Nothing happens.
I try Add player or aliases One name only appears (my name) on the colmun site appears "alias" and on the column hands apears "0".
If I try to select the name HM says
"You can't select an alias that does't have any players attached to it.

What can I do ?

netsrak
07-17-2009, 03:33 PM
You must import hands first

Master8
07-18-2009, 07:07 AM
... thank you ! :)
What do I do now to import all my hands now ? Is there a kind of short cut between the two databases ?
Will it delete all my settings, including my hud ?
And after I ve finished, do I delete my previous database ?

fozzy71
07-18-2009, 09:26 AM
... thank you ! :)
What do I do now to import all my hands now ? Is there a kind of short cut between the two databases ?
Will it delete all my settings, including my hud ?
And after I ve finished, do I delete my previous database ?

You will want to import all your archived hands, and it would probably be good to export your original DB to text files, and import those as well, to make sure you dont miss any - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173

Your HUD is part of the Manager, not the Database, so that should not change. If you want to be sure, you can export any custom HUD Configs from teh HUD Options > Player Preferences > Export. Then you will have them backed up to XML so you could reimport them later, if necessary.

You will want to export your HM notes from the original DB and import them to the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=119

When you are sure the new DB is working properly and complete, you can delete the original DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

Then it would be wise to perform some maintenance on your DB, by doing a Vacuum/Analyze, Reindex, and Defrag - http://208.109.95.123/forum/showthread.php?p=62613&posted=1#post62613

Master8
07-18-2009, 09:38 AM
...infact it doesn't really work better,
After a manual export, I was able to see report of lastest tournament and hands.

but I ve played new SnG since then and even with the hud working during the tournaments, the results and the hands of that new tournements are invisble after the end of the games... :confused:
I still need your help before a big import thank you.

Master8
07-19-2009, 05:21 AM
and the hud still have difficulties to recognize the table. I have to relaunch it one time on two...:(

netsrak
07-19-2009, 06:24 AM
Please schedule a remote support session with our support manager. Email fabio@holdemmanager.net, with a link to this thread and your forum name, so he can setup a Teamviewer session.

Master8
07-19-2009, 08:24 AM
:)