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walkingzazen
07-16-2009, 01:16 AM
After a dozen hands the HUD begins disappearing intermittently (for most of a hand or so, not necessarily all tables at the same time). It is missing from each table about 50% of the time.

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.09 beta 18a

2) What Poker Site are you playing on and does the problem occur on more than 1 site?
FT

2a) Have you clicked the Start Auto Import Button?

3) Have you the settings exactly as per the FAQ for your site?
yes. it has been working until a few days ago,and I have changed nothing.

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

yes, C:\Program Files\Full Tilt Poker\HandHistory\walkingzazaen

5) Are the hands being imported into Holdem Manager?

yes.

5a) Do they import if you create a new database?

6) Have You Tried the Table Finder and did it work?

7) If you open the HH are they written in English?

8) If your using Vista have you UAC disabled?
XP

9) Have you attached the holdemmanager.config file?

fozzy71
07-16-2009, 01:28 AM
Have you tried the table finder? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54


I will forward this thread to the developer's attention.

walkingzazen
07-16-2009, 02:58 PM
Yes, there are no unattached tables.

netsrak
07-16-2009, 04:16 PM
Close Holdemmanager, clean the FTP handhistory folder, restart HM and try again.

walkingzazen
07-16-2009, 04:41 PM
...clean the FTP handhistory folder...

I cannot find this in the manual. Can you elaborate?

If you mean 'empty the handhistory folder', it is currently empty.

Thanks

walkingzazen
07-16-2009, 05:13 PM
1680

fozzy71
07-16-2009, 05:36 PM
I cannot find this in the manual. Can you elaborate?

If you mean 'empty the handhistory folder', it is currently empty.

Thanks

FTP Lobby > Options > Hand History > Open Folder

walkingzazen
07-16-2009, 10:30 PM
FTP Lobby > Options > Hand History > Open Folder

The HH folder was empty. (The archive folder has hands).

netsrak
07-17-2009, 04:11 AM
What type of game are you playing?
If its SnGs or MTTs please make sure the complete FTP client is in english. English handhistories are not enough

walkingzazen
07-17-2009, 07:30 PM
NL Cash. I test software at the play money NL


What type of game are you playing?
If its SnGs or MTTs please make sure the complete FTP client is in english. English handhistories are not enough

fozzy71
07-17-2009, 08:22 PM
???

HM does not work with play money tables.

walkingzazen
07-18-2009, 12:03 AM
I test other software at the Play money tables. I was letting you know where I play in case it was relevant to creating a problem.

At NL cash tables, the HUD starts disappearing after I've been playing for ~20-30 minutes.

fozzy71
07-18-2009, 12:15 AM
I am asking the HUD developer to take at look at this thread.

Mike chops
07-18-2009, 11:26 AM
Does moving the table bring the stats back?

Are the hands still importing into the manager?

shipitherenhty
07-19-2009, 02:41 AM
Hi,
I have had the same prob.
On fulltilt real money table, when I am nultytabling after 20-30 hnds 1-3 of the tables' HUD is "going to sleep", disapear no matter what I do.
I tried relaunching HUD,HEM - no help.
Only restart of the pc helped but then it came back again - so I quit..
Hands are imported to HEM no prob.

Maybe it's something with new FT update ????

p.s.
I also tried making a new db and the phenomena came back again.

I am using 1.07 version
tnx for the help

fozzy71
07-19-2009, 03:03 AM
....

I am using 1.07 version
tnx for the help

Please try updating to the latest beta version from the link in my signature.

walkingzazen
07-19-2009, 01:44 PM
Does moving the table bring the stats back?

Yes, sort of. The problem does not stop, but moving a table often brings the stats back when I release the mouse button.


Are the hands still importing into the manager?

The stats continue to update on the HUD, but within the Sessions tab, today at least, the stats stopped updating at 51 hands. I continued playing for about 200 hands. The HUD worked fine until ~100 hands.