DrMcBoy
07-16-2009, 01:10 AM
Hi - here is my issue - the HUD works when I first start playing, then as players leave the stats do not update to the new player - even after the new player has been sitting for 15+ minutes. So I try
A) unclicking table in table mgr
B) stopping the import then re starting
C) stopping the HUD
D) exiting HEM
but nothing fixes the stats, and once I stop the HUD the stats will not come back up at all for any table where someone has left - for any player. Near as I can tell if no one leaves the table is unaffected although I am not 100% sure.
The tables still show up in Table Mgr, but all the stats are zero and they show as "0/6 (short)"
thanks!
1) What version of Holdem Manager are you using?
1.08.04
2) a. What poker site are you playing on and does the problem occur on more than one site?
b. Have you clicked on the Start Auto Import button?
FT and Stars, only have the problem on FT. If I am playing both stars still works fine.
3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.
works for a while so i think this is OK
4) Check to see if the hand histories are showing up in the correct folder.
In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.
Yep
If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.
C:\Program Files\Full Tilt Poker\HandHistory\DrMcBoy
5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.
Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?
Yes, everything looks fine except the HUD
6) Have you tried the Table Finder and did it work?
Tried it, no, see above for details
7) If you open the hand history files, are they written in English? Note that they should be.
yes
8) Make sure UAC is disabled and unselect it and restart if it is.
I think this is Vista? I have XP
9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.
A) unclicking table in table mgr
B) stopping the import then re starting
C) stopping the HUD
D) exiting HEM
but nothing fixes the stats, and once I stop the HUD the stats will not come back up at all for any table where someone has left - for any player. Near as I can tell if no one leaves the table is unaffected although I am not 100% sure.
The tables still show up in Table Mgr, but all the stats are zero and they show as "0/6 (short)"
thanks!
1) What version of Holdem Manager are you using?
1.08.04
2) a. What poker site are you playing on and does the problem occur on more than one site?
b. Have you clicked on the Start Auto Import button?
FT and Stars, only have the problem on FT. If I am playing both stars still works fine.
3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.
works for a while so i think this is OK
4) Check to see if the hand histories are showing up in the correct folder.
In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.
Yep
If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.
C:\Program Files\Full Tilt Poker\HandHistory\DrMcBoy
5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.
Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?
Yes, everything looks fine except the HUD
6) Have you tried the Table Finder and did it work?
Tried it, no, see above for details
7) If you open the hand history files, are they written in English? Note that they should be.
yes
8) Make sure UAC is disabled and unselect it and restart if it is.
I think this is Vista? I have XP
9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.