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View Full Version : Stars hands are not displayed



iszlaig
07-15-2009, 01:15 PM
Dear support.

My omaha manager doesn't displays nither ps and party hands and sessions, but it imports it. What can't be the problem, I can't sort it out.

netsrak
07-15-2009, 02:58 PM
Please use the latest Beta: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Make sure your Stars client and your handhistories are in english.

Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

cchill07
07-15-2009, 04:50 PM
Mine is not displaying on Stars as well in Holdem tourney. It seems every other day between Tilt and Stars one site works and the other doesn't. I have changed absolutely nothing since yesterday and somehow on Stars I have no HUD. I haven't downloaded any new updates on Stars today. Table manager is fine as well as the import folder is showing every hand. What else?

netsrak
07-15-2009, 05:12 PM
You don't give any details so its hard to analyse. Did you read and check the things i posted before?

Please check and post the answers to this FAQ: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

cchill07
07-15-2009, 05:31 PM
What other details could I provide? Yesterday worked fine on both sites, today not working on Stars. I checked everything in the thread and everything seems to be working fine. Import folders are working, table manager showing just no hud. I just downloaded the latest Beta so I will update soon if not working.

netsrak
07-15-2009, 06:20 PM
I hoped you would post the answers of the FAQ here so we can check it.

Now i can only give you the standard vista comment:

Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.