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View Full Version : Could not activate license at server.



bazz
10-28-2011, 04:27 PM
Hi.

On my 2nd pc i tried to activate HEM but I was getting this error:
"No more activations allowed. You must first deactivate the software from the original machine before attempting to activate again."
So I did that and now I have the exact same problem on my original pc.

I have tried to reset it but can't get that working either (some script error)
I have tried to delete holdemmanager.lic & holdemmanager.exe.ldat but didn't help.
I have also updated.
Restarted pc serveral times.

What do i do now?

sideshow
10-28-2011, 06:35 PM
Hi,

We have launched a new online form for resetting your own serial codes.

This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn’t allow you to continue.

Please go to Hold'em Manager Poker Software - Best Poker Tracking Software (http://www.holdemmanager.com) and signup with a new login name and password or use your existing account. After that, simply navigate to “Upload License Code” and you can quickly add your serial code and reset it whenever you need to.

If you don’t have a HM account already just create one by clicking on the create account link. If you forgot your password please use the forgot password feature. If you forgot your username or the password retrieval was unsuccessful send a new email to sales@holdemmanager.com and they will forward the details, we do not have access to this information in support so you must send a new email to sales.

Thanks

bazz
10-28-2011, 06:53 PM
I've already tried that - nothing happens when I click on "reset all profiles"

sideshow
10-28-2011, 08:09 PM
Hi,

Please email me the reg.log file from C:/Program Files/RVGSoftware/HoldemManager/log folder after you’ve tried all those steps, if you were unable to complete any step please let me know. email: support@holdemmanager.com

Thanks

bazz
10-28-2011, 08:15 PM
Installed another browser than I.E and it worked instantly (resetting it). Sry about that.