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jones1988
07-14-2009, 05:49 PM
I purchased HM this morning, installed and configured it as per the instructions. I play only on Pokerstars. The first time I ran HM i played 4 sng tournaments and the hud worked perfectly. I played again a few hours later, ran HM again this time only 2/4 tables had HUD. Now when i play i dont get HUD on any tables. My hand histories are being saved to the correct place etc
How do I fix this?

netsrak
07-14-2009, 06:04 PM
Please use the latest beta: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

The Vista standard: Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

And for SnGs and MTTs please use the english Pokerstars Client. It's not adequate to have english handhistories configured.

jones1988
07-14-2009, 06:41 PM
Installed update, all seems to be well now, thanks for your help.

Just out of interest, how often should I expect things like this to happen I previously used pokertracker and found it to be riddled with bugs needing constant updating, reconfiguring etc

fozzy71
07-14-2009, 07:32 PM
Depends how often the sites update. Our developers are constantly putting out new beta's. It's not uncommon to see 2 or 3 betas in a week, sometimes more (like with the recent FTP updates). I have always ran the latest beta version, even long before I worked here. I would recommend checking the forums a couple times a month. It's the first thing to check whenever you have a problem. It's typically the first thing we ask is if you have the latest beta version, if you are ever having problems.

The releases forum is here - http://208.109.95.123/forum/forumdisplay.php?f=11