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View Full Version : HUD shows up at Cereus tables but pops ups don't work



cincrulz11
07-13-2009, 04:05 PM
The HUD on Cereus is popping up (1.09.16) but once the stats are shown no pop ups will come up. You also can't double click on a players name for session stats or move stats around my right clicking and dragging, or write notes or anything like that. Basically the HUD shows up but you have no control over it on the tables.

All the things listen above will work every once in a while such as when you manually move a table over but then they only work for a couple seconds.


Nothing will pop up whether the "Click for Popup" is checked or not. I've tried it both ways.

I'm willing to do a teamviewer session if somebody wants to visually see what I'm doing a horrible job of trying to explain.

netsrak
07-13-2009, 04:20 PM
Lets start with the standard things:

Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and holdemmanager.exe and hmhud.exe are started as administrator

Please check and post the answers of this FAQ: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Have you enabled "Lock the layout" in table preferences?

cincrulz11
07-13-2009, 04:41 PM
First I've used HEM for a long time and everything worked fine before updating to 1.09.16 today.

1) What version of Holdem Manager are you using?
1.09 beta 16

2)
a. What poker site are you playing on and does the problem occur on more than one site?

The problem occurs when using UB. The problem does not occur at FT and I'm running both at the same time and I can click on the stats/add notes and all the stuff in FT and at the same exact time none of that work for UB.

b. Have you clicked on the Start Auto Import button?
Yes



I already went over this checklist before I made my first post. I have made sure all the import folders are correct and everything is importing correctly. The stats on the HUD on UB are updating and change after each hand. But I cannot click on any of the HUD stuff on UB. I also can't click on the past pots to see what the action was on the previous 3 hands when using UB, but again can do that with FT.

cincrulz11
07-13-2009, 04:55 PM
I should also add that HUD has crashed a few times as well when attempting to play on UB. I just sat at one table and it has crashed twice in 2 orbits and also stats for myself seem to reset during a hand and then after the hand show up with how many hands i've played at that table. It is very strange and as I'm typing this HUD just disappeared in the middle of a hand and then popped back up on its own.

netsrak
07-13-2009, 06:00 PM
You still don't tell us which operating system you are using. Its very important because most problems are caused by Vista

cincrulz11
07-13-2009, 06:34 PM
sorry sorry, it's Vista, but my UAC is turned off and I run HEM and HMHud as administrator.

netsrak
07-14-2009, 03:22 AM
Please schedule a remote support session with our support manager. Email fabio@holdemmanager.net, with a link to this thread and your forum name, so he can setup a Teamviewer session.

cincrulz11
07-14-2009, 11:28 AM
Alright the email has been sent off, thank you.

krishanleong
07-17-2009, 04:43 PM
I'm having the same prblem with XP

netsrak
07-18-2009, 09:48 AM
Please go through this thread, check all the hints and post your system details from the FAQ link: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

krishanleong
07-18-2009, 01:36 PM
Please go through this thread, check all the hints and post your system details from the FAQ link: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

I play on two sites, Bodog and Absolute. Absolute pop ups don't work. Bodog does. It's specific to Absolute.

netsrak
07-18-2009, 03:48 PM
Please post the details from the FAQ http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

cincrulz11
07-19-2009, 03:16 PM
My problem was the program I was using to datamine. Once that is turned off the HUD works perfectly while you are playing.