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OHpoker
07-13-2009, 12:54 PM
On full tilt I am playing and the stats update for only the first 5 or so hands and then they seem to freeze up not allowing me to move the boxes. If anyone could help me with the problem that would be great.

vpv1010
07-13-2009, 01:00 PM
This exact thing is happening to me also. Maybe it's coincidence, but the last two days it has happened right after I voluntarily put money into the pot for the first time of the session. I tried relaunching the hud, to no avail. The stats on all of the players including myself do not update.

BigDaddy7484
07-13-2009, 01:02 PM
Same thing has been happening to me as well, ever since the new FTP update. I've downloaded the patch...any help from the mods would be appreciated.

fozzy71
07-13-2009, 01:38 PM
Update to 1.09 Beta 16 (link in my signature) and the freezing HUD at ftp should be eliminated. This was resolved in beta 15 afaik.

BigDaddy7484
07-13-2009, 02:05 PM
Worked right away, thanks alot!

RainmanTrail
07-13-2009, 02:44 PM
Hmm, not working for me. I updated to the newest beta and ever since the FTP update, I can't even get the HUD to display on my tables at FT, but works fine still with stars. Also, it does import the hands, just doesnt display the HUD stats.

netsrak
07-13-2009, 02:48 PM
After updating Holdemmanger please check this again:

Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and holdemmanager.exe and hmhud.exe are started as administrator

RainmanTrail
07-13-2009, 03:54 PM
I'm using XP Pro

netsrak
07-13-2009, 04:15 PM
Please crosscheck the handhistory settings in Fulltilt Client (language english and path) and the Auto-Import configuration in HM.

Does the table finder work for you? http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

What type of game are you playing?

vpv1010
07-13-2009, 05:19 PM
It's still not working. Table finder is not a problem.

Hands are being imported but not displayed on the HUD.

netsrak
07-13-2009, 06:04 PM
vpv1010 if you are sure you read all the hints we gave in this thread and it still don't works Please schedule a remote support session with our support manager. Email fabio@holdemmanager.net, with a link to this thread and your forum name, so he can setup a Teamviewer session.

RainmanTrail
07-13-2009, 06:17 PM
It's still not working. Table finder is not a problem.

Hands are being imported but not displayed on the HUD.

+1

I'm importing fine, HEM shows my stats inside HEM, but nothing displays on the table with the HUD. I'm playing 6 Max LHE on FTP. However, the HUD still works fine on stars.

fozzy71
07-13-2009, 06:54 PM
+1

I'm importing fine, HEM shows my stats inside HEM, but nothing displays on the table with the HUD. I'm playing 6 Max LHE on FTP. However, the HUD still works fine on stars.

Please, if you are gonna report a bug, confirm which version of HM you are using. Beta 17 is current, and I had no problems on cash games today, or while testing tourneys with beta 16 yesterday.

If you are using Beta 17, and still having problems, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

OHpoker
07-13-2009, 08:15 PM
thanks much for the help works perfect now

TOTEMs
07-13-2009, 10:10 PM
Fozzy,

1st off you were a big help last time I had a problem. We did a remote session for another problem, thanks again.

I am having the same problem as others since the update. I have tried to update a few times and get an error message each time.

I check UAC and that is off. I tried to get HEM to run as admin, but when I click on the advance tab the page is grey and doesnt let me select. This may be cause I am clicking on a shortcut tab, but I can find anything else.

thanks.

edit: I like your sub title!

fozzy71
07-13-2009, 10:41 PM
Please email me again, fozzy@holdemmanager.net, and I will take a quick look at it. I might be able to squeeze you in still tonight, if you are available. If not, I should be around the majority of tomorrow.

vpv1010
07-14-2009, 08:56 AM
It's working now. For some reason my first attempt at updating to the current version did not work, but everything is back to normal after trying it again. Thanks.