problems after load

[surfsk869]

i have recently began using and older laptop of mine and HEM is doing funky things despite teh fact i have updated to the latest version. whenever i load hem and it pops up, i am unable to do anything ( such as click auto import) bc the screen is gray and appears to be frozen. i am propmted w a warning and it tells me " unhandled exception has occurred in your application blah blah . invalid acccess to memory location". whats teh deal?

[sideshow]

Hi,

can you send us a screen shot of the error message you get. How to take a screenshot: How to Take a Screenshot in Microsoft Windows - wikiHow (http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows)

Thanks

[surfsk869]

30321

[sideshow]

Hi,

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Add exceptions to the windows firewall for those files, even if the firewall is turned off.

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if the problem still persists please try a fresh install of holdem manager. follow this link http://faq.holdemmanager.com/questio...g+Preferences+ but don't do the step for copying back your config folder until you load holdem manager and confirm it is not giving the exception you can then copy back the config folder as per the FAQ and if the exception returns after you copy it back then this means one of your config folders is corrupt so let us know if this solves the issue.


Thanks

[surfsk869]

considering i havent made any changes to my comp/firewall/anitvirus, and hem was working with the current settings as of a couplle months ago - should i even bother with the first step or just go ahead and re install it?

[sideshow]

Hi,

It is best to do all the steps as sometimes when you update windows or your firewall it can cause these type of issues.

Thanks