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pooplips
07-12-2009, 11:04 PM
I was having problems with HUD so I downloaded the latest update and now I get a catastrophic failure and it wont open or anything

error 0x8000FFFF

Please help!

fozzy71
07-12-2009, 11:52 PM
Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

pooplips
07-13-2009, 02:26 AM
Thanks ill try that

Natchez Too
11-13-2009, 04:15 PM
Unlike the others on on the fixes listed, I did not load a patch, upgrade, or do anything. The last time I used HM it worked perfectly. I tried to load it, and got the 0x8000FFFF message.

Should I do all the stuff below? I am sure I will have to hire somebody to do do it as I am not technically proficient.

Help and thanks again,

Natchez Too





Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

fozzy71
11-13-2009, 05:36 PM
First just try installing the update - http://www.holdemmanager.com/downloads/HmUpdate.exe

Make sure the update is installing to the proper \holdem manager folder

If that doesnt help, try doing a reinstall with revo uninstaller. http://www.holdemmanager.net/forum/showthread.php?t=20816

If you need assistance with that Please email me at fozzy@holdemmanager.net with a link to this thread, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/downloads/TeamViewerQS.exe. Please let me know what time zone you are in and what time/days are convenient for you.