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upANDdown11
10-25-2011, 11:41 AM
HI, I downloaded holdem manager to play at pokerstars in feburary 2010. black friday happened. I just deposited onto merge poker and holdem maneger is not working. The error code I get is : Unhandled acception has occured in your application. Can anyone help me? thanks.

sideshow
10-25-2011, 01:13 PM
Hi,

can you please copy and paste the error message to us the next time you get it.

Thanks

upANDdown11
10-25-2011, 02:07 PM
it won't copy/paste. here it is verbatim: Unhandled exception has occured in your application. If you click continue, the application will ignore this error and attempt to continue. If you click quit, the application will close immediately.
Invalid access to memory location (exception from HRESULT: 0x800104D9


if you click continue, same message comes up. thanks for the help.

sideshow
10-25-2011, 04:12 PM
Hi,

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Add exceptions to the windows firewall for those files, even if the firewall is turned off.

---


if the problem still persists please try a fresh install of holdem manager. follow this link http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+ but don't do the step for copying back your config folder until you load holdem manager and confirm it is not giving the exception you can then copy back the config folder as per the FAQ and if the exception returns after you copy it back then this means one of your config folders is corrupt so let us know if this solves the issue.


Thanks

upANDdown11
10-26-2011, 10:06 AM
I downloaded the update and now I cannot open holdem manager.

" The application was unable to start correctly (0xc000007b). Click OK to close the application."

Sarek
10-26-2011, 12:35 PM
1) Did you downoladed 1.12.05 (the latest)? http://www.holdemmanager.com/Downloads/HmUpdate.exe
2) Do you have HM installed in default path? If no - when running updater, set correct path there

upANDdown11
10-28-2011, 09:22 AM
I don't know what the default path is. And yes I downloaded the new update. Now it wont even open. I keep playing the same 20 guys on the merge network. need my HUD. TY

Patvs
10-29-2011, 01:15 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin"from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Add exceptions to the windows firewall for those files, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Run a manual Windows Update and install ALL updates. If that doesn't resolve it, reinstall with the full installer @ http://www.holdemmanager.com/Downloads/Holdem_Manager_Setup.exe