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ATM16
10-25-2011, 07:48 AM
Sorry, could not install PostgreSQL

I keep getting this error while trying to install HEM on Windows XP. I've followed the instructions on how to fix this problem aftering googling it and finding links to HEM forum pages but to no avail, nothing works. I've tried uninstalling everything but any time I do PostgreSQL gives me this error message at the beginning of an uninstall:

error stopping service postgreSQL - 8.4

and this one at the end:

The data directory (C:\Program Files\PostgreSQL\8.4\data) and service user account (postgres) have not been removed.

I've currently uninstalled HEM again and, to the best of my abilities, PostgreSQL.

If someone could give me a step by step process to fix this, that's easy to follow, or preferrably, use Teamviewer to do it for me, it would be much appreciated.

ATM16
10-25-2011, 10:37 AM
Also, on a separate subject, is there an HEM download for Linux operating systems?

Could really do with a quick reply for both of these. Want to get this sorted very quickly.

fozzy71
10-25-2011, 11:05 AM
Sorry, could not install PostgreSQL

I keep getting this error while trying to install HEM on Windows XP. I've followed the instructions on how to fix this problem aftering googling it and finding links to HEM forum pages but to no avail, nothing works. I've tried uninstalling everything but any time I do PostgreSQL gives me this error message at the beginning of an uninstall:

error stopping service postgreSQL - 8.4

and this one at the end:

The data directory (C:\Program Files\PostgreSQL\8.4\data) and service user account (postgres) have not been removed.

I've currently uninstalled HEM again and, to the best of my abilities, PostgreSQL.

If someone could give me a step by step process to fix this, that's easy to follow, or preferrably, use Teamviewer to do it for me, it would be much appreciated.

*If your windows user name has any unique 'cyrillic characters' you will need to create a new windows user and install postgresql under that user. Then you can delete the windows user once it is working.

Create a new windows user in the Control Panel > User Accounts. Make sure it is an Administrator account and name it 'temporary'.

Log in to the new 'temporary' windows user account, and install postgresql using our combo installer:

*Please update to the latest version - http://rvgsoftware.fileburst.com/HmBetaUpdate.exe

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe

Once PostgreSQL has been installed successfully you can switch back to your normal windows user account and delete the 'temporary' user from the Control Panel > User Accounts.


*If the steps above are not the solution:

This is usually a firewall or windows update issue.

Which Operating System, Firewall, and Anti-Virus are you using?

Many of those free Norton, Mcaffee, Comodo, Zonealarm, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questions/275/Windows+Firewall+{47}+Defender+Problems
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Virus, Spyware & Malware Protection | Microsoft Security Essentials (http://www.microsoft.com/security_essentials/)

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties > startup type: automatic.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://faq.holdemmanager.com/questions/275/Windows+Firewall+{47}+Defender+Problems

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:

1) Uninstall PostgreSQL from the Windows Control Panel.
2) run the command - start > programs > accessories > command prompt > right-click > run as administrator


net user postgres /delete

4) reboot.
5) Install PostgreSQL 8.3.9 from this link - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe

Install it to a new path such as C:\PostgreSQL\8.3 instead of the default installation path.



Also, on a separate subject, is there an HEM download for Linux operating systems?

Could really do with a quick reply for both of these. Want to get this sorted very quickly.

http://faq.holdemmanager.com/questions/73/Install+PostgreSQL+with+Linux+

Weedymellow
01-06-2012, 12:50 AM
Sorry, i got wrong forum, its for HE2 but have same problem... See you on HE2 section.