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BCQ
10-21-2011, 09:42 PM
I just got a new pc and decided to reinstall my HEM. The old one is broken and unusable.

Unfortunately, HEM will not allow me to register my software. I can activate my Omaha Manager (Success! Press OK), then the error appears - "A valid license could not be obtained for Hold'em Manager".

I run Windows 7 pro with all the updates, .Net 4.0, tried creating licdebug.txt, tried resetting all the activations on hem/registration site - nothing works. Could there be a problem because I first bought Omaha license and then upgraded to PLO+HE version? Dunno...

Anyway, here's some stuff for you:



---

License Failure Details
--------------------------------------------------
10/22/2011 1:32:31 AM
c2
--------------------------------------------------

A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

DETAILS

No licenses found in the suggestion cache.


No compiled licenses found.


No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.
Related Object: C:\Program Files (x86)\RVG Software\Holdem Manager [System.String]


Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Related Object: Small Stakes Edition (SMS-) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic

Serial number not provided.
Related Object: Small Stakes Edition (SMS-) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic


Could not validate license "Professional Edition (PRO-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Related Object: Professional Edition (PRO-) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic

Serial number not provided.
Related Object: Professional Edition (PRO-) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic


Could not validate license "Small Stakes HE/OM (SM2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Related Object: Small Stakes HE/OM (SM2-) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic

Serial number not provided.
Related Object: Small Stakes HE/OM (SM2-) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic


Could not validate license "Professional HE/OM (PR2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Related Object: Professional HE/OM (PR2-) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic

Serial number not provided.
Related Object: Professional HE/OM (PR2-) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic


Could not validate license "Omaha Small Stakes (SOM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Related Object: Omaha Small Stakes (SOM-) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic

Serial number not provided.
Related Object: Omaha Small Stakes (SOM-) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic


Could not validate license "Omaha Professional (XXX)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Related Object: Omaha Professional (XXX) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic

Cannot validate license at server.
Related Object: Omaha Professional (XXX) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic

Unexpected error while contacting DeployLX|Licensing® Server Web Service (http://www.holdemmanager.net/Authentication/LicenseServer.asmx).
Related Object: Omaha Professional (XXX) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic

DeployLX.Licensing.v3.SecureLicenseException: Could not perform validation request: VALIDATE. ---> System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> DeployLX.Licensing.Management.v3.LicenseManagement Exception: Could not perform validation request: VALIDATE.
at DeployLX.Licensing.Management.v3.LicenseServer.Dis patch(String command, Byte[] licenseXml, String licenseId, String limitId, String key, String clientCulture, String properties, String salt)
--- End of inner exception stack trace ---
w System.Web.Services.Protocols.SoapHttpClientProtoc ol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
w System.Web.Services.Protocols.SoapHttpClientProtoc ol.Invoke(String methodName, Object[] parameters)
w DeployLX.Licensing.v3._LicenseServer.Dispatch(Stri ng command, Byte[] licenseXml, String licenseId, String limitId, String key, String clientCulture, String properties, String salt)
w DeployLX.Licensing.v3.SecureLicenseContext.T(Strin g ‎, String ‎, Limit ‎, SecureLicense ‎, LicenseValuesDictionary ‎, Boolean ‎)
--- Koniec śladu stosu wyjątków wewnętrznych ---
Related Object: Omaha Professional (POM-R2KXF-N1N12-3864-230J) [DeployLX.Licensing.v3.SecureLicense]
At: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic


Stopped looking for additional licenses.


System Info
--------------------------------------------------

Timestamp: 2011-10-22T01:32:31 / 2011-10-22T03:32:31
Entry Assembly: HoldemManager, Version=1.11.5.5239, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 64-bit Service Pack 1 [6.1 Build 7601]
OS Version: 6.1.7601.65536
CLR Version: 2.0.50727.5448
Process Bitness: 32-bit
Culture: en-US / pl-PL
Encoding: Środkowoeuropejski (Windows)
IIS Available: True
Machine Code: VD3UF-CHX9N-YWKWN-V5KMX-12STT-W90PG

Assemblies
--------------------------------------------------

4notxlbm *
3.2.2000.0 / 2.0 R 5447 (Win7SP1GDR 050727-5400) for .NET 2.0 (Win7SP1GDR 050727-5400)


Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.5.5239 / 1.11.5.5239 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 5448 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

mscorlib.resources
2.0.0.0 / 2.0 R 5448 (Win7SP1GDR 050727-5400) for .NET 2.0 (Win7SP1GDR 050727-5400)
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 5447 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.resources
2.0.0.0 / 2.0 R 5420 (Win7SP1 050727-5400) for .NET 2.0 (Win7SP1 050727-5400)
C:\Windows\assembly\GAC_MSIL\System.resources\2.0. 0.0_pl_b77a5c561934e089\System.resources.dll

System.Web
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 5446 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Windows.Forms.resources
2.0.0.0 / 2.0 R 5420 (Win7SP1 050727-5400) for .NET 2.0 (Win7SP1 050727-5400)
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms. resources\2.0.0.0_pl_b77a5c561934e089\System.Windo ws.Forms.resources.dll

System.Xml
2.0.0.0 / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll
---


Please help... TY!


B

netsrak
10-22-2011, 05:39 AM
This means that you are using a disabled license key (i deleted it from your post).
Please try to use the correct one.
If the program won't let you change it Please try the following:
1. Create a new text document in the Config folder and name it LicDebug.txt
2. Open HM and register the program with the correct key.
3. Close HM and delete the LicDebug.txt file

If you can't figure it out: Please send the file reg.log (default path c:\program files(X86)\rvg software\holdemmanager\logs depending on your windows installation) with link to this thread and explanation to support@holdemmanager.com

BCQ
10-22-2011, 07:39 AM
Unfortunately, licdebut.txt doesn't help.

Please check my license screen. I have bought Omaha, Holdem, Leakbuster and Table Ninja PS:

29761

Reinstalling my HEM doesn't work as well.

B

PS. How can I use or get a non-disabled license key? HEM won't let me enter anything, just aimlessly trying to activate...

Patvs
10-23-2011, 12:10 AM
First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://rvgsoftware.fileburst.com/images/hidden.jpg
Problems Registering Holdem Manager:

Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

This is a hidden SYSTEM file. (not just regular hidden files)

Then create the licdebug file

1. Update to http://www.holdemmanager.com/downloads/Holdem_Manager_Beta.exe
2. Create a new text document in the Config folder and name it LicDebug
3. Open HM and register
4. Close HM and delete the LicDebug.txt file


And you'll be able to enter a serial again.
Don't enter your old POM serial, but use the new PR2 serial.