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gareth336
10-19-2011, 02:15 PM
As per title...

Over the last few days my HUD has been crashing whilst playing on WPT.

I've been playing WPT simultaneously with 888 and at seemingly random intervals, the HUD causes the WPT tables to freeze and then throws up an error with the HUD. The 888 tables are unaffected and continue to work normally. If I leave it to resolve nothing is fixed and the problem persists, but if I select to close the HUD then the WPT tables immediately begin working again.

I'm running 1.12.04

fozzy71
10-19-2011, 07:14 PM
Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

Update your graphics drivers - http://faq.holdemmanager.com/questions/362/HowToUpdateYourGraphicsCardDriver


If none of that helps, please send us some log files.

Please email them to support@holdemmanager.net, with a link to this thread and your forum name.


Enable logging from the HUD options->Table prefs menu. When the crash happens again, go to the logs\log.txt file and move it to another location before you restart the hud. I want to get the 'crash' log.txt file after you finish playing. If you restart the hud before moving the log.txt file, it is overwritten.




Please attach your holdemmanager.config and prefs.xml file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager and prefs. Windows hides 'known file extensions' by default. Show Extensions :: Scott Granneman (http://www.granneman.com/techinfo/windows/showextensions/)




From your Windows "Start" button, select "Run..."


Type DXDIAG in the "Open:" field and hit Enter.


DXDIAG will start, and may display a prompt that begins "Do you want to allow DxDiag to check if your drivers are digitally signed..." Answer "Yes" to this query if it appears.


A window entitled "DirectX Diagnostic Tool" appears, and in the lower left corner, a progress meter begins to advance towards the right as DXDIAG collects information relating to the system's hardware and Windows component configuration.


When the progress indicator disappears, hit the "Save All Information" button. Save this file as DXDIAG.TXT where it can be easily located. By default, DXDIAG will place this file on the Desktop.


Note: If you do not see a button that allows you to save the output, you will need to log on to Windows as the Administrator.


Attach this file