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Ajax
07-10-2009, 10:01 AM
I am using 1.09 beta 14a on Full Tilt. The HUD does not come up, and the files are not importing.

netsrak
07-10-2009, 02:50 PM
Under Vista after installing the HM Update please check that holdemmanager.exe and hmhud.exe are started as Administrator.

Please check the configuration: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=142

And if that doesn't help please answer and post the questions from this FAQ:http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Ajax
07-10-2009, 04:22 PM
I installed the beta 15 version that just came out, and now the HUD displays, but there is now a new problem. I appear to have lost my HUD configuations, and the only one available is the default. Have I lost my HUD configuation for good now?

fozzy71
07-10-2009, 06:18 PM
That really should never happen during an update. I just updated to beta 15 and all my custom configs are there.

Hopefully you have a backup copy of your config folder and prefs.xml file. Failing that, if you ever exported your custom hud configs to their own individual XML files, you could reimport them. Otherwise, you will have to rebuild it. You could also download other's configs and import them - http://208.109.95.123/forum/forumdisplay.php?f=19

netsrak
07-10-2009, 06:40 PM
I think you installed the update in a wrong folder

Ajax
07-10-2009, 07:04 PM
When I set holdemmanager.exe and hmhud.exe to run as Administrator, I had to re-register my software using a serial number. I emailed support because I did not have the serial number any more. I was given the serial number, along with a link to install the beta 15, directly in my email. I used the serial number that I was given, and I installed beta 15 using the link that was emailed to me. Then I had to enter information to tell HEM where the database was, like I had to do the first time I set up the software, and I was a bit surprised by this step since I had never had to do that before whenever updating the software. Then my HUD configuration was gone, so I will now have to remake it. I had put quite a bit of work into my HUD.

Regarding the the backup copy of the config folder and prefs.xml file – could you please tell me more about this? Where is the folder located, and where is the file located? Are these two items specific to Holdem Manager? How often should I back them up?

Ajax
07-10-2009, 07:36 PM
I think you installed the update in a wrong folder


Do I now have two versions of the software on my computer? The one that I know about is located in C:\Program Files\RVG Software.

Also, if I installed in the wrong folder, can I go back to the original folder and retrieve my HUD configuration?