View Full Version : New instal not working

10-17-2011, 10:29 PM
Had to get a new HDD for my laptop. Tried installing HEM and it didn't let me register. I tried creating the LicDebug.txt in the config folder, that didn't work either. It still says it can't get a licesnse form holdemmanager.com what should i do?

10-17-2011, 11:05 PM
Reset your license:

we have launched a new online form for resetting your own serial codes.

This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.

Please go to Hold'em Manager Poker Software - Best Poker Tracking Software (http://www.holdemmanager.com) and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.


If you continue to have registration issues, please send your updated Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

10-17-2011, 11:23 PM
What do I enter though? I click on HEM and it makes me either activate the program now or later, either way i get to the screen that says not able to find a license and closes. So if I go where you tell me to, it asks me to enter a serial... what serial do I enter?

10-17-2011, 11:25 PM
i looked in the serial.txt file in the logs directory but it was empty.

10-18-2011, 02:37 AM
yeah i've tried uninstalling reinstalling. creating that debug txt file and nothing seems to work. It keeps saying it works then saying it couldnt get the serial from holdemmanager. Any ideas what i can do to get this working???

10-18-2011, 03:37 AM
Please send the file reg.log (default path c:\program files(X86)\rvg software\holdemmanager\logs depending on your windows installation) with link to this thread and explanation to support@holdemmanager.com