View Full Version : Transcript error from Pokerstars

10-14-2011, 09:04 AM
Hi I recently had to re-import all my data on HEM, But received 73 games not completed so I requested the tournaments individually using there request hand history function by entering the ID number for the games needed. However this is what I get back on the games not completed.

Transcript for tournament #376114105 requested by C_Gillott1 (zac0710@hotmail.com)

If you have any questions, please contact us at "PokerStars Support" <support@pokerstars.com>

And thats it, absolutley no hands histories, I have emailed support and pokerstars also.

Help pleaseeeeee.

10-14-2011, 12:37 PM
its ok I just had to request them as they are older histories no more help needed

10-15-2011, 05:24 AM
sorry I do have abit of a problem, I have uncompleted games about 69 but pokerstars said they will only request 15 and no more, is there another way around this?

10-15-2011, 01:16 PM
This is up to Stars support. As I know, they send any amount.