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dccnesquick
10-12-2011, 01:28 PM
Hello,

I just got a new hard disk and installed HM again on my computer.

I entered my serial code and then registrated online. It says that it succeed and then the pop-up comes and says: "license Not Found there were problems trying to obtain a valid license
A valid license could not be obtained for 'Holdem Manager' Please contact Holdem Manager for assistance"


Can somebody help me with this problem?

Kind Regards,
Stefan

Patvs
10-12-2011, 06:05 PM
Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

Read: http://faq.holdemmanager.com/questions/24/ICan%27tActivate%26RegisterHoldemManager

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If you continue to have registration issues, please send your updated Reg.log file to support@holdemmanager.com from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

dccnesquick
10-12-2011, 07:32 PM
the problem is pbb that i used my old serial code (for small stakes only) and needed to use my code for the holdem and omaha pro version.

Can that be the reason?

Sarek
10-13-2011, 03:37 AM
please log in (or create a new account) here https://www.holdemmanager.com/store/myAccount.php
and upload your code to your profile by clicking on the "Upload License Code" link
next to "Newsletter Opt-In", on top.
After that you should be able to reset your code whenever you need to.
This can be used to clear a code so that it can be used on a different pc
or clear a code if your hardware profile changes and it doesn’t allow you to continue.
see this http://faq.holdemmanager.com/questions/25/New+Computer+%7B47%7D+License+Transfer+
If you forgot your password please use the forgot password feature.

dccnesquick
10-13-2011, 08:42 AM
did reset my profile but still get the same thing.

this is what I see when I open HM

1. http://tinypic.com/r/2wn1un9/7

2. http://tinypic.com/r/10z2ttd/7

3. http://tinypic.com/r/59vjpi/7

4. http://tinypic.com/r/j9oh8i/7

EDIT: for some reason uploading doesnt work so here are the links:

1. http://tinypic.com/r/2wn1un9/7

2. http://tinypic.com/r/10z2ttd/7

3. http://tinypic.com/r/59vjpi/7

4. http://tinypic.com/r/j9oh8i/7

Sarek
10-13-2011, 01:06 PM
Please email the reg.log file from C:/Program Files/RVGSoftware/HoldemManager/log folder to see what the issue is.
support@holdemmanager.com
with link to this thread

dccnesquick
10-13-2011, 01:17 PM
done