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View Full Version : HM not importing for me on Stars w/ Beta 13 (Moved from QQA thread)



k0ndor
07-05-2009, 07:47 PM
hello! i got a problem, my Hem is acting weird, as i start importing hands , it says like 2 files imported" but doesnt give me any hands into Hem, even autoimport does the same as im in the tables same time. playing in Pokerstars and i got hem 1.09 beta 13. what could be the problem? thanks.

fozzy71
07-05-2009, 07:56 PM
hello! i got a problem, my Hem is acting weird, as i start importing hands , it says like 2 files imported" but doesnt give me any hands into Hem, even autoimport does the same as im in the tables same time. playing in Pokerstars and i got hem 1.09 beta 13. what could be the problem? thanks.

Was it working properly before? What Operating System? If it's Vista please verify that UAC is still off. If not, turn it off and reboot. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

Does it say 'xxx Hands imported? Do you have any filters set? Does it say 'All Hands' and 'No Filter'? Cash games or SNG? What tabs are you looking on and what are you seeing, exactly? No information at all is being displayed? Could you attach some screenshots?

k0ndor
07-05-2009, 08:04 PM
autoimport was working properly today before, but my old archived hands still didntwork, im running windows xp. it says '1 files imported, 0 hands imported , 0 duplicate and 0 errors, it like imports files, sends them to archive , but doesent import hands in them.
i just bought hem , everything is blank , i mean no hands are imported before. playing cash games, no filters are set and it says 'all hands' and 'no filter'

fozzy71
07-05-2009, 08:18 PM
autoimport was working properly today before, but my old archived hands still didntwork, im running windows xp. it says '1 files imported, 0 hands imported , 0 duplicate and 0 errors, it like imports files, sends them to archive , but doesent import hands in them.
i just bought hem , everything is blank , i mean no hands are imported before. playing cash games, no filters are set and it says 'all hands' and 'no filter'

Is UAC turned off? Please verify that for me. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

What firewall are you using? Have you tried setting exceptions or uninstalling it? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

It sounds like this deserves to be in it's own thread. Answer those things for me. If none of that is the cause you and I can do a remote support session so I can take a look. My success rate is fairly high when it comes to FTP and Stars issues involving HM. ;)

k0ndor
07-05-2009, 08:25 PM
im not using any firewall and i dont have UAC ( i think? ) since im not on Vista

fozzy71
07-05-2009, 08:34 PM
OK. I am going to move this to it's own thread, after you email fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer (http://www.teamviewer.com) session. Download and install the Teamviewer software using all the default settings.

fozzy71
07-06-2009, 07:31 AM
OP has been taken care of. Pokerstars client was not in English, thereby making it impossible to import the hand histories. Firewall also needed exceptions.


Dennisa - I have split your posts into it's own thread, here - http://208.109.95.123/forum/showthread.php?p=64398#post64398