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View Full Version : Import problems with pokerstars



ncabw2000
10-07-2011, 10:16 PM
For some reason about a week ago some of my hands are not importing into my HEM. I noticed this when i went to look at a hand i just played and it wasnt in my list of hands played. heres what i've done so far but still not working
-had pokerstars email me my hand histories and tried to relosd them in. still nothing.
-Created a second data base and this works with getting some of the hands i've missed but still not all of them
-updated HEM
-updated windows
still nothing. Whats next guys???

netsrak
10-08-2011, 07:12 AM
HM 1.12.04?
Please create a new database again and try again. If its still not working Please zip and mail the original handhistory files (you find them in the HM archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. We will then try to reproduce the problem.