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View Full Version : Hem freezes after launch



dbb123
10-07-2011, 04:44 AM
HEM FAILS TO VALIDATE AND FREEZES

I REINSTALLED EVERYTHING: .NET FRAMEWORK, HEM, POSTGREESQL the problems still exist and I can't start HEM

fozzy71
10-07-2011, 09:52 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Many of those free Norton, Mcaffee, Comodo, Zonealarm, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Virus, Spyware & Malware Protection | Microsoft Security Essentials (http://www.microsoft.com/security_essentials/)

That is all the security I have on both of my personal computers (that are online 24/7) for the past 18 months.

AVG Free AntiVirus or Avira Free Antivirus are good options, but their 'internet security' bundles/suites are not.

If you feel the need to pay for security I would suggest ESET NOD or Kaspersky.


Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).


If none of that helps, I would suggest a clean reinstall:

http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+

http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+

1) Export any custom HUD configs individually, make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files. If you have custom filters/reports/stats, just copy the entire \holdem manager folder before uninstalling.
2) Uninstall HM with Revo Uninstaller Pro - Uninstall Software, Remove Programs easily (http://www.revouninstaller.com) using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works

dbb123
10-07-2011, 12:00 PM
all of that is not working for me!? what's going on?

fozzy71
10-07-2011, 01:54 PM
all of that is not working for me!? what's going on?

Which Operating System, Firewall, and Anti-Virus are you using?

Did you have any problems updating windows?


Many of those free Norton, Mcaffee, Comodo, Zonealarm, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Virus, Spyware & Malware Protection | Microsoft Security Essentials (http://www.microsoft.com/security_essentials/)

That is all the security I have on both of my personal computers (that are online 24/7) for the past 18 months.

AVG Free AntiVirus or Avira Free Antivirus are good options, but their 'internet security' bundles/suites are not.

If you feel the need to pay for security I would suggest ESET NOD or Kaspersky.


If you continue to have problems, Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.