Table Manager

[waikatofc]

Hi,

I downloaded and installed Holdem Manager last night, but am having problems importing any files.

Im playing on pokerstars and have my hand history folder set up but when I go to import, they dont show up on my holdem manager!

Also the manual says that when I click 'start auto import' the table manager should come up, but that doesn't happen.

hope someone can help.

[fozzy71]

Common causes of problems:

- Don't have the latest beta version of HM
- Haven't Turned Off UAC
- Haven't set exceptions or uninstalled the firewall

You can try to relaunch the Table Manager - HUD Options > Relaunch HUD


Answer these questions please - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

[waikatofc]

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

Holdem Manager Suite 1.08.04

2) What Poker Site are you playing on and does the problem occur on more than 1 site?

Pokerstars only

2a) Have you clicked the Start Auto Import Button?

Yes

3) Have you the settings exactly as per the FAQ for your site?
yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

C:\Program Files\PokerStars\waikatoFC

5) Are the hands being imported into Holdem Manager?
no doesnt appear so

5a) Do they import if you create a new database?
no

6) Have You Tried the Table Finder and did it work?
didnt work

7) If you open the HH are they written in English?
yes

8) If your using Vista have you UAC disabled?
yes

9) Have you attached the holdemmanager.config file?
i have tried to, hopefully it is attached

[fozzy71]

Update to the latest version 1.09 beta 11a linked in my signature for HM to work with Stars.

[waikatofc]

downloaded the new version, but its still not working...

[fozzy71]

Please email fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer (http://www.teamviewer.com) session. Download and install the Teamviewer software using all the default settings.