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View Full Version : Missing hands, then large file from stars wouldn't import



hulk3rules
08-19-2008, 02:24 AM
While reviewing my total for the week, I noticed HM had me as up less money then I was up based on my cashier totals. I had recorded the total # of hands each time I played based on the Stars client, and it appeared that I somehow lost 100-200 hands somewhere that never got imported into HM. So I emailed Stars and requested all my hands for the week, which they gave me in a large text file. I used the 'import file' feature on the import tab, pointed it to this file stars gave me, and ran it. After a couple minutes I got the following results:

Files imported: 1 of 1
Hands imp: 0 hands/S: 0.0/s
Duplicate hands: 0
Import Errors: 4394

What could be causing this?

fabio
08-19-2008, 09:24 AM
Please try again after updating: http://www.rvgsoftware.com/hm/hmupdate1.06.01v.exe

malfaire
08-19-2008, 12:23 PM
same here. each version is getting better for me (less errors), but i'm still getting them.

fabio
08-19-2008, 01:29 PM
How many errors on how many hands?

malfaire
08-19-2008, 01:32 PM
on the targeted sample, not a ton. 30 errors out of 112374 files. but considering i'm going to be importing ~8mil, that's going to be a sizeable chunk of data

fabio
08-19-2008, 01:45 PM
Thats not much, dont worry.

hulk3rules
08-20-2008, 12:50 AM
I updated, still get 0 duplicates, and 4394 import errors

morny
08-20-2008, 12:15 PM
Can you follow this FAQ for the HH you recieved by email but put the HH files in a new folder otherwise HM will ignore them because they already gave errors and then try an import.

If your still having problems ship some HH to me and ill try an import morny@holdemmanager.net

malfaire
08-21-2008, 10:32 AM
morny, i ended up splitting my files into 3 chunks so i could run imports when i was asleep and didn't have to constantly be resetting the imports (i had them broken into 44 folders before). the first chunk of files imported with 0 errors (1.06.02). sweet.

just woke up an hour ago and noticed that the second chunk has errors (which make the import stop) --

1222 of 5513 files
609000 hands imported
duplicate hands 78109
import errors 2000

I checked the Import folder to see if I could get info on a log....

E:\Temp\played hands pt3db\PokerStars\chunk 2\ps - Copy (13)\PS_HandsExport_200808110833_cash_10781.txt An item with the same key has already been added.

E:\Temp\played hands pt3db\PokerStars\chunk 2\ps - Copy (14)\PS_HandsExport_200808110833_cash_10653.txt An item with the same key has already been added.

E:\Temp\played hands pt3db\PokerStars\chunk 2\ps - Copy (14)\PS_HandsExport_200808110833_cash_10755.txt An item with the same key has already been added.

E:\Temp\played hands pt3db\PokerStars\chunk 2\ps - Copy (16)\PS_HandsExport_200808110833_cash_09632.txt ERROR: 57014: canceling statement due to user request

E:\Temp\played hands pt3db\PokerStars\chunk 2\ps - Copy (16)\PS_HandsExport_200808110833_cash_09633.txt This stream does not support seek operations.

Should I grab these files and send them over? Seems like there are still errors in the PS import process.

morny
08-21-2008, 11:21 AM
Yeah please email them to me and ill take a look