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View Full Version : internet cut - cant get to the HHs



scudmissile
06-29-2009, 06:13 PM
Hi, Internet cut while I was playing on ipoker. This happens sometime and I've never had a problem retrieving the histories afterwards except for this time.
HEM is importing but not finding any HHs.
I have the 1.09 Beta (1.09 beta 9) version of HEM.

I attached one of the table histories and it doesn't look like it's supposed to.
Any help greatly appreciated!

Edit: Tried playing some more and HEM imported fine. Still the issue of not getting back those 300ish hands from the last session. maybe contact support?

fozzy71
06-29-2009, 06:28 PM
I would try contacting support, and ask for your last 500 or 1k hands. Hopefully they will oblige in short order. I had Pokerstars send me every cash game hand I had ever played, after HM added Omaha support, so I could be sure I hadn't missed any.

scudmissile
06-29-2009, 06:40 PM
wow thats real nice. Im talking to support right now but hes probably more of a promotion type of guy lol.

fozzy71
06-29-2009, 06:48 PM
Good luck. I would expect they will be able to get them for you. It just may take a bit of email tag. :D