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Ovalman
09-30-2011, 09:18 AM
Hi there, my son has managed to download a virus (es) to my computer and I'm having trouble removing them. My easiest option now is just to reformat my hard drive and do a full reinstall. I've done a HEM back up onto a pen drive but what exactly does that back up?

I don't want to lose any information such as Hand Histories, HEM stats, Player Notes, Colour indicators etc.

Will HEM back up all of these or will I have to do anything manually?

Also where can I find my Key so I can reinstall?

TYIA.

fozzy71
09-30-2011, 04:37 PM
Hi there, my son has managed to download a virus (es) to my computer and I'm having trouble removing them. My easiest option now is just to reformat my hard drive and do a full reinstall. I've done a HEM back up onto a pen drive but what exactly does that back up?

I don't want to lose any information such as Hand Histories, HEM stats, Player Notes, Colour indicators etc.

Will HEM back up all of these or will I have to do anything manually?

Our internal backup/restore system will backup all that stuff but I still suggest you save any/all original hand history files and also do a manual backup/export of the hands/notes/preferences just in case anything goes wrong during the restore process.

If you’re doing a clean reinstall or moving HM to a new computer you should consider the following.

We have a backup and restore feature within Holdem Manager that makes it easy for you to backup all your settings, hand histories and files.
http://faq.holdemmanager.com/questions/418/Backup+%26+Restore

This is a new feature and there are some compatibility issues with it so if you have any problems you can do this manually by following the instructions below:

Export and Import your Hand Histories and/or backup and restore your database

http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
http://faq.holdemmanager.com/questions/72/Backup+%26+Restore+Database

Export any custom HUD configs - http://faq.holdemmanager.com/questions/46/Import+%7B47%7D+Export+HUD+Layout

Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback – Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/rakeback-bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

http://faq.holdemmanager.com/images/tourney-data-view-01.jpg

See this FAQ http://faq.holdemmanager.com/questions/26/Registration+Benefits on how to reset your code

And finally
http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+



Also where can I find my Key so I can reinstall?

TYIA.

The same code can be used on 2 pc's at once and can be reset as often as needed.

Please try using our site to register your current/new license. If your code isn't there already you can upload it manually and then reset the code whenever necessary.

https://www.holdemmanager.com/store/login.php

To get your current license from your running installation of HEM: Help > Show Serial Number

If you have lost the code entirely you will need to ask our sales team to search the archives. Please email your details/questions to sales@holdemmanager.com.

Ovalman
09-30-2011, 05:59 PM
I'll digest the first bit later or tomorrow.

I found my Key in an email and that link also brought me to it, I'll update the rest of my details.

Many thanks for the reply.