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View Full Version : import/hud problems (moved from other thread)



nbenitus
09-25-2011, 07:56 AM
I have the same issue as gunner.

On the auto import, it says that the file is imported, but that no hands are imported.

fozzy71
09-25-2011, 12:59 PM
What sites do you play? Make sure the site and HM are setup properly - http://faq.holdemmanager.com/categories/Frequently+Asked+Questions/Installation+%26+Setup/Poker+Clients/


Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest release - http://www.holdemmanager.com/Downloads/HmUpdate.exe


Make sure the hand histories and poker client are in English.

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).


Try the table finder - http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK


*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work

nbenitus
09-25-2011, 02:04 PM
Thanks for your answer.

1. 1.12.03B

2. Pacific (only poker site)

3. NL

4. Yes

5. FAQ Verified.

6. Hand histories saved properly

7. Report launched successfully

8. Tried with new database, no luck

9. Table Finder fails with "I can not find any unattached hands".

10. Yes

Win7, Default Firewall (with exception for HEM) AVG

No Windows Update. Ran HEM update.26361

Thanks for the help :)

fozzy71
09-25-2011, 02:48 PM
1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, pospref2.txt, pospref4.txt, default.txt, and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Windows hides 'known file extensions' by default. Scott Granneman :: Show Extensions (http://www.granneman.com/techinfo/windows/showextensions/)

Try the table finder again - http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK


If you are still unable to get it working, Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

nbenitus
09-26-2011, 09:18 AM
it seems that deleting the files worked :-)

Thanks a lot