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gutari
09-22-2011, 03:57 PM
Is there any way to avoid added stats such as $ w/o SD,flop bet % etc disappearing after every upgrade?
I also cant find my HEM notes on players but I just started using them before the last upgrade so I cant say if this is happens after every upgrade. Should I really export and import the notes between every upgrade or whats the best way to save them?

Patvs
09-22-2011, 11:55 PM
They disappear in your reports tab? After you add them to a report and then restart the program?
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)


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Notes: if you now use a new database. You need to reimport the handhistories first.
And the notes last. Notes can't be attached to a player, if the player doesn't exist in the database yet. You only have to do this once. When you "update" HoldemManager don't use the full installer, but the http://www.holdemmanager.com/Downloads/HmUpdate.exe

gutari
09-23-2011, 01:45 AM
sorry for being a bit unclear. Should have known by now how this works :)

Yes they disappear in the reports tab. After I add them and _upgrade_ the program. It works just fine after restarting.
I use W7,win firewall and Avast! antivirus.

I had the latest beta. Now added a stat to reports, "upgraded" again to the beta, and the stat was gone..

I couldnt find the "compatibility" tab. maybe because i am running the computer as administrator?

holdemmanager.exe and hmhud.exe are now exceptions in the firewall.

I also upgraded the drivers and .net (to 4) before "upgrading".

UAC had been switched off.
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so in addition to reports tab stats being missing I also have the problem with HEM notes.

Many thanks for the help Patvs

netsrak
09-23-2011, 04:23 AM
This is a known problem which some users report but we couldn't find any fix for this so far.
I suggest you create a backup copy of your reports subfolder before installing an update and copy it back after completion.