baskoo
06-24-2009, 05:27 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
Version 1.08.04.
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
I'm playing on Pokerstars and the hud doesnt work with Tourneys, only Cash Games (and I have ticked the tourney's boxes in Player Preferences). Works fine with other clients.
2a) Have you clicked the Start Auto Import Button?
Yes.
3) Have you the settings exactly as per the FAQ for your site?
Yes.
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes, the hand histories are showing up in the correct folder.
C:\Program Files\PokerStars\HandHistory\marlonpaiva
5) Are the hands being imported into Holdem Manager?
Yes.
6) Have You Tried the Table Finder and did it work?
Yes, Table Finder works.
7) If you open the HH are they written in English?
Yes.
8) If your using Vista have you UAC disabled?
Yes.
9) Have you attached the holdemmanager.config file?
Yes.
Version 1.08.04.
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
I'm playing on Pokerstars and the hud doesnt work with Tourneys, only Cash Games (and I have ticked the tourney's boxes in Player Preferences). Works fine with other clients.
2a) Have you clicked the Start Auto Import Button?
Yes.
3) Have you the settings exactly as per the FAQ for your site?
Yes.
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes, the hand histories are showing up in the correct folder.
C:\Program Files\PokerStars\HandHistory\marlonpaiva
5) Are the hands being imported into Holdem Manager?
Yes.
6) Have You Tried the Table Finder and did it work?
Yes, Table Finder works.
7) If you open the HH are they written in English?
Yes.
8) If your using Vista have you UAC disabled?
Yes.
9) Have you attached the holdemmanager.config file?
Yes.