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View Full Version : Auto - import and HUD not working ;(



gunner321
09-21-2011, 09:04 PM
I have HEM on my PC with windows XP and it is working fine. Yesterday i bought laptop with win7 ultimate 32 bit. I made HEM backup&restore process and the information was moved with no problems. I play in pacific poker (888poker) and it is writing hands in correct folder in english. I can import it manually but auto import and consequently HUD are not working this way. I did many things like changing regional language ot english, turn off firewall, turn of antivirus program, the folder where 888poker writes hands is in the auto import folder list, HEM is running as administrator because of win7. I just cant thing of anything else to do. Is it from win7 settings or database problem or just HEM settings any ideas ? I asked few people but noone helped so this is my last hope i cant without HUD please help :(

P.S. Sorry for poor english.

Patvs
09-22-2011, 12:09 AM
Go to hud options--> player preferences--> use for tab
Go over all the HUD configurations:
-Default
-Pacific
-your custom HUD configuration

Make sure the HUDs you don't want to use are NOT assigned to Pacific or to any site, so there are no overlapping/conflicting settings.

Also try using the TableFinder: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD

gunner321
09-22-2011, 07:35 PM
I tried it before few minutes but still no HUD. - Imageshack - usefor.jpg (http://imageshack.us/f/703/usefor.jpg/) ///// Imageshack - usefor2.jpg (http://imageshack.us/f/217/usefor2.jpg/)

"Also try using the TableFinder: http://faq.holdemmanager.com/questio...inderToShowHUD" i can`t because "If you get a message saying the HUD cannot find any unattached hands, this means the hands are not importing correctly. Please check your auto-import folders." Any other ideas ? :S

Patvs
09-22-2011, 11:16 PM
Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)
and reboot.

Try creating a NEW database: Options--> Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager

Are the hands being imported correctly?

gunner321
09-23-2011, 04:54 AM
My UAC is turned off and i tried but still not importing. I even tried with new auto - import folder with the new database but nothing changed...

Patvs
09-23-2011, 11:41 PM
Can you attach your HoldemManager/Config/holdemmanager.config file

and attach one of the handhistory files

What happens if you run a "import from file" on a handhistory file:
does it import as errors, as a duplicate file?

gunner321
09-28-2011, 04:28 PM
Can you attach your HoldemManager/Config/holdemmanager.config file

and attach one of the handhistory files

What happens if you run a "import from file" on a handhistory file:
does it import as errors, as a duplicate file?

No error, no duplicate it says " found 1 file to process" and imports it .

gunner321
09-28-2011, 04:29 PM
Can you attach your HoldemManager/Config/holdemmanager.config file

and attach one of the handhistory files

What happens if you run a "import from file" on a handhistory file:
does it import as errors, as a duplicate file?

No error, no duplicate it says " found 1 file to process" and imports it .

How can i attach files here ?

Patvs
09-28-2011, 11:34 PM
Click on reply to thread-->
Click on "Go advanced" (next to the post quick reply)

Click on Manage Attachments
And attach a handhistory file and the holdemmanager.config file
(or just email us the files to support@holdemmanager.com )