HUD working, reports not

[Quad9s]

HUD *seems* to be working, but reports are not. Getting about 1 hand out of every hundred in reports. It's leaving HH in the Poker Stars folder.

I checked import settings and it is supposed to be looking in that folder. Working with HEM 1.12.03


I did try unsuccessfully to use HEM2.

Need something... been a couple of weeks. Reinstalling, upgrading, not working.

[Patvs]

set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) with regional settings English (United States)

clear filters (even though it appears no filters are selected)

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Manually move the handhistories that are 'stuck' in the auto import folder to the archive folder.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.