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virge
06-22-2009, 08:45 AM
I restarted my computer on a MTT break and there was a new FTP update to install. Now there's no HUD for my MTTs or cash tables.

Anyone else having this problem post-update?

Bingo_Babe
06-22-2009, 08:52 AM
The HUD is working for me when I openeded a FTP MTT and a cash table after I updated.

virge
06-22-2009, 08:58 AM
The HUD is working for me when I openeded a FTP MTT and a cash table after I updated.

I'm gonna be tilted if it's just me, sigh

gumbleee
06-22-2009, 09:01 AM
@virge same prob here

virge
06-22-2009, 09:04 AM
@virge same prob here

as far as I can tell, it's not importing hands, but the hands are in the same location and look "normal" when I open the text files

virge
06-22-2009, 09:16 AM
as far as I can tell, it's not importing hands, but the hands are in the same location and look "normal" when I open the text files

hmm... I restarted HEM a couple of times, and it randomly came back... idk, odd

just in time for me to know how to stack the BB in my MTT...

fozzy71
06-22-2009, 09:27 AM
Tid

virge
06-22-2009, 09:29 AM
Tid

sick mod + HEM = pwnage

ironice85
06-22-2009, 09:29 AM
got same problem. Restarted HUD Like 10 times - HUD still not coming - happened after i installed new FTP update 5min ago.

!?

fozzy71
06-22-2009, 09:31 AM
I will send an email to roy with a link to this thread so he can get on it asap.

ironice85
06-22-2009, 09:32 AM
stupid ftp update ;O - thx for forwarding!

Bingo_Babe
06-22-2009, 09:46 AM
It still works for me. Maybe I'm just special :cool:

ironice85
06-22-2009, 09:47 AM
also worked now after restarting 10times + - but cant be the solution ;)

Rvg72
06-22-2009, 01:07 PM
Regarding the FTP issue if you have the problem can you do this

1) confirm that it is cash or tourney and if tourney exactly what kind of tourney it is
2) let us know if hands are importing - if they are not or are in error then email hand histories to support@holdemmanager.net
3) if hands are importing but nothing on hud open up table manager and see if the tables are displayed there
4) take a screen shot of your table and the table manager and send that along with the contents of the c:\program files\rvg software\holdem manager\importing\hud dataa folder to support@holdemmanager.net

It may just be a certain type of tourney that is causing issues but the fact that it comes up after restarting is really odd.

Roy

ironice85
06-22-2009, 03:12 PM
no tourney - just normal cashgame. Hands were importing - everything totally normal - didnt change anything but restarted it like 10 times - now it works again... Strange

PsYcOsNiPeR
06-22-2009, 03:26 PM
Since the update my HUD won't display on the table, and the "table manager" says "failed to overlay on table" or something. It then tells me to check "Run as administrator" in the hmhud.exe

I do that, and try to run the HUD and it just doesn't load at all, even the table manager doesn't pop up. I hope to hear some responses shortly. I'm using the 1.08.04 version.

Thanks in advance.

fozzy71
06-22-2009, 03:31 PM
Since the update my HUD won't display on the table, and the "table manager" says "failed to overlay on table" or something. It then tells me to check "Run as administrator" in the hmhud.exe

I do that, and try to run the HUD and it just doesn't load at all, even the table manager doesn't pop up. I hope to hear some responses shortly. I'm using the 1.08.04 version.

Thanks in advance.

Merged your thread here. Here is the response from Roy in case you missed it.


Regarding the FTP issue if you have the problem can you do this

1) confirm that it is cash or tourney and if tourney exactly what kind of tourney it is
2) let us know if hands are importing - if they are not or are in error then email hand histories to support@holdemmanager.net
3) if hands are importing but nothing on hud open up table manager and see if the tables are displayed there
4) take a screen shot of your table and the table manager and send that along with the contents of the c:\program files\rvg software\holdem manager\importing\hud dataa folder to support@holdemmanager.net

It may just be a certain type of tourney that is causing issues but the fact that it comes up after restarting is really odd.

Roy

eddiet0729
06-22-2009, 05:34 PM
never mind... it works... thanks.

Ajax
06-22-2009, 06:04 PM
I am playing at FTP right now, and the HUD does not come up. Does anyone know why this might be happening, and how to get it to display?

Also, I noticed that when I logged in today, there was an update today of the FTP software.

Ajax
06-22-2009, 06:45 PM
I am having problems bringing up the HUD at FTP as well. There was an update to the FTP software when I started playing today.
I went into table manager and used that option “Table – Find Table” (I think that was it, I cannot bring it up now), and I saw the square, so I clicked and dragged it, and I got the error message that told me to right-click “hmhud.exe” and run as administrator. I did that. There was also some message that asked if I wanted to put “” (that’s right, quotes with nothing in them) into some file, and so I chose the option of doing that, and now the same message box keeps coming up over and over again. It says to run that “hmhud.exe” program, I press OK, then table manager brings up the same message box, then I press OK, then it brings up the same message box, etc.

I am playing right now with no HUD... poor me:mad:.


Additional information: Hold’em manager is importing files successfully as I play.

fozzy71
06-22-2009, 07:29 PM
What version of HEM are you using? 1.09 beta 8?

cruffles
06-22-2009, 07:33 PM
I am also having the same problem. It first started when I loaded the new FTP software today. I am running HEM version 1.08.04. It appears that the hands are importing properly, but I get the error message about "Failed to create table overlay."

Ajax
06-22-2009, 07:42 PM
i am running 1.08.04

fozzy71
06-22-2009, 08:07 PM
i am running 1.08.04

Please try updating to the latest beta version 1.09 beta 8 - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

cruffles
06-22-2009, 08:17 PM
Running the update got my HUD to work again. Thanks!

Ajax
06-22-2009, 08:22 PM
Please try updating to the latest beta version 1.09 beta 8 - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

I installed 1.09 beta 8 per your request, and the problem has gone away.

Sriki
06-23-2009, 05:55 PM
I ran the update and its still not working. Is there anything else i can do

Sriki
06-23-2009, 05:57 PM
My table manager is showing the tables but stats are not displayed correctly (players 0/9, hands 0 etc.)

bridget91879
06-24-2009, 12:15 AM
I ran the update and its still not working. Is there anything else i can do

same here...my hands are importing perfectly. no idea what's going on... any ideas? please and thank you.

netsrak
06-24-2009, 03:21 AM
For HUD issues we need some more details http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

and it would be better if everybody with a problem creates his own thread because the remaining problemes seem to be individual.