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Imatez
06-20-2009, 05:49 PM
Hello,

Importing files works but no hands are after imported.

I have windows vista 64 bit and the last version of Holdem Manager.
This happens both with Titan Poker and Pacific Poker

thanks a lot

Imatez

fozzy71
06-20-2009, 06:26 PM
Is UAC off? - http://208.109.95.123/faq/afmviewfaq.aspx?faqid=73

And do you have the latest version of HEM? - http://www.holdemmanager.com/downloads/HmUpdate.exe

Are you certain that the poker clients are saving the HH files to your computer and you configured the auto import folders properly? Could you type or post a pic of the HH paths?

Imatez
06-21-2009, 04:57 AM
Is UAC off? - http://208.109.95.123/faq/afmviewfaq.aspx?faqid=73

And do you have the latest version of HEM? - http://www.holdemmanager.com/downloads/HmUpdate.exe

Are you certain that the poker clients are saving the HH files to your computer and you configured the auto import folders properly? Could you type or post a pic of the HH paths?

Yes, UAC is off.

I have the 1.08.04 HM version

These are the two paths that I edited:

For Pacific Poker:

C:\Program Files (x86)\Pacific Poker\Handhistory\Myusername+subfolders

For Titan poker:

C:\Poker\Titan Poker\History\Myusername+subfolders

fozzy71
06-21-2009, 06:23 AM
Please try updating to the latest beta version and see if that solves the issues. - http://www.holdemmanager.com/downloads/HmUpdate.exe

If it still isn't working can you answer all these questions please - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

fozzy71
06-21-2009, 07:52 AM
Hi,

For me too importing files works but no hands are imported.
I have Vistaand UAC is off. I run HM as administrator and when I start up a cash game and run auto import I see HM imports the new files, but at the same time I get the notification, Files imported: 1 of 1, hands: 0, Errors: 1

When I want to start the hud and I want to use table finder, it says it can't find any imported hands.

Next to that, I have a folder with LOADS of Stars hands which I imported manually, but my nickname is not known in HM so I can't add it to my personal alias for all my different nicknames at the various poker clients.

I was thinking about deleting PostgreSQL fully and to reinstall the latest version of this database software and start all over.

Don't know if that could be a solution or If that will make things generally worse??

Please help me as I have been trying a few days to get it running and 3 days of my trial periode have been flushed without using HM

thanks!

I moved your post to it's own thread. (http://208.109.95.123/forum/showthread.php?t=12412) That way I don't confuse the 2 of you.


Can you post the answers to these questions. (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174) in that thread.

Nouska1976
06-21-2009, 07:54 AM
Please try updating to the latest beta version and see if that solves the issues. - Already done that. Saved and executed it in the RVG Software folder.

If it still isn't working can you answer all these questions please - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Here goes:

1) What version of Holdem Manager are you using?
Trial 1.09 beta 7

If you don't have the latest version, go to the releases forum and download the newest version and relaunch the HUD to see if the problem still exists

I do have the latest if the latest isn't older than 3 days...

2) a. What poker site are you playing on and does the problem occur on more than one site?
Pokerstars, and it also gives problems with the full tilt or ipoker clinets

b. Have you clicked on the Start Auto Import button?
YES


3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.

it is.


4) Check to see if the hand histories are showing up in the correct folder.

In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.

While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing are showing up. This is not relevant where the site uses a database like on Ongame or Prima.

If you can see the hand histories, right-click on the hand history, choose properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum for answer 4:




4) If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

Pokerstars
C:\Program Files\PokerStars\HandHistory\Natie29

CDpoker
C:\Poker\CDPoker\History\CPR73515952\Table

HM import settings mentions:

Pokerstars
C:\Program Files\PokerStars\HandHistory\Natie29 + subfolders

CDpoker
C:\Poker\CDPoker\History\CPR73515952\Table + subfolders


5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.

Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?

Yes they are saved into the foled, but NO they are not imported into HM. I get an ERROR notification as mentioned in my reply above.

5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if its a corrupt database.

Will do that.

6) Have you tried the Table Finder and did it work?
Yes tried it, no didn't work.

7) If you open the hand history files, are they written in English? Note that they should be.

YES.


8) Make sure UAC is disabled and unselect it and restart if it is.
it is

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

done


If your extensions are off you'll just see a file called holdemmanager. To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

Nouska1976
06-21-2009, 07:58 AM
I moved your post to it's own thread. (http://208.109.95.123/forum/showthread.php?t=12412) That way I don't confuse the 2 of you.


Can you post the answers to these questions. (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174) in that thread.

Hi, sorry, in the time you posted this reply, I uploaded the answers. Could you please move my answers to the correct thread concerning my problems?

THANKS!

Have to run out of ths house now, but will look into your reply when I come back!

Thanks for all the help so far!!!

fozzy71
06-21-2009, 08:01 AM
I am going to escalate this to fabio for some assistance. I don't have any experience with Titan and Pacific.

fabio
06-21-2009, 09:59 AM
Please send me an email to fabio@holdemmanager.net to arrange a Teamviewer-Session (http://www.teamviewer.com/)