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View Full Version : HUD not working in sit n gos/MTTs



corkeye
06-20-2009, 01:22 PM
my hud isnt picking up when im playing tourneys, used to work fine, guess i may have pressed something.

please see attachment, any suggestions appreciated.

fozzy71
06-20-2009, 01:40 PM
Can you please answer these questions.

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

corkeye
06-21-2009, 12:15 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12? The latest beta release.

2) What Poker Site are you playing on and does the problem occur on more than 1 site? Pokerstars only

2a) Have you clicked the Start Auto Import Button? Yes

3) Have you the settings exactly as per the FAQ for your site? Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ? Yes C:\Program Files\PokerStars\Handhistory\Corkeye

5) Are the hands being imported into Holdem Manager? Yes

5a) Do they import if you create a new database? yes

6) Have You Tried the Table Finder and did it work? No couldnt get it to work

7) If you open the HH are they written in English? Yes

8) If your using Vista have you UAC disabled? Yes

9) Have you attached the holdemmanager.config file? yes

fozzy71
06-21-2009, 12:38 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12? The latest beta release. ...

Could you be specific please, because Roy just Released 1.09 beta 8 last night. Is it 1.09 beta 7 newer? You need the latest version for the HUD to work with tourneys on Pokerstars, because of the recent Stars updates.

The releases forum is where you can always find the latest beta versions and updates. - http://208.109.95.123/forum/forumdisplay.php?f=11

Here is the download link for the newest beta. - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you do already have beta 7 or newer, we may want to set up a TeamViewer session.

corkeye
06-21-2009, 01:01 PM
Could you be specific please, because Roy just Released 1.09 beta 8 last night. Is it 1.09 beta 7 newer? You need the latest version for the HUD to work with tourneys on Pokerstars, because of the recent Stars updates.

The releases forum is where you can always find the latest beta versions and updates. - http://208.109.95.123/forum/forumdisplay.php?f=11

Here is the download link for the newest beta. - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you do already have beta 7 or newer, we may want to set up a TeamViewer session.

fozzy i downloaded http://www.holdemmanager.com/downloads/HmUpdate.exe

fozzy71
06-21-2009, 01:07 PM
Does the top bar of your HEM specifically say 1.09 beta 7? I want to be sure it updated properly.

If it does, I am going to ask that you send an email to fabio@holdemmanager.net with a link to this thread. Then he can setup a TeamViewer session to get you up and running

corkeye
06-21-2009, 01:10 PM
Does the top bar of your HEM specifically say 1.09 beta 7? I want to be sure it updated properly.

If it does, I am going to ask that you send an email to fabio@holdemmanager.net with a link to this thread. Then he can setup a TeamViewer session to get you up and running

no it still say 1.08 - good point. i'll re download the update.

fozzy71
06-21-2009, 01:11 PM
Make sure you 'save' the download to your PC, and then find the installer and double-click it. Make sure HEM is closed before you do.

corkeye
06-21-2009, 01:15 PM
no it still say 1.08 - good point. i'll re download the update.

now the bar say 1.09 beta 8 and i just started a HU s n g and the HUD is still not working

corkeye
06-21-2009, 01:17 PM
now the bar say 1.09 beta 8 and i just started a HU s n g and the HUD is still not working


it now works - sorry.

thanks for the help!

fozzy71
06-21-2009, 01:18 PM
Does the Table Manager open when you click HUD Options > Relaunch HUD? If it does, have you tried using the Table Finder? - http://208.109.95.123/faq/afmviewfaq.aspx?faqid=54

If that doesn't get things going in the right direction please send an email to fabio@holdemmanager.net to setup a TeamViewer session.

corkeye
06-21-2009, 01:39 PM
it works now, thank you

fozzy71
06-21-2009, 01:44 PM
Great news. GL at the tables

Bingo_Babe
06-21-2009, 01:48 PM
I know that the problem was fixed, but the reason why it wasn't working was because of that PS Update. 1.08 isn't able to deal with the new HH format that PS has. The problem got fixed in 1.09 Beta 6 i believe.