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ute_o_vevar
09-14-2011, 06:31 AM
Two days ago I bought Table Scanner and got my payment flagged, AGAIN, using the same card I used for HMM from the same computer. Last time I had to wait 2 days to get my key, this time the support havent even answered whats wrong in 48 hours.

Also, I linked my account with PokerStars several weeks ago. Still no confirmation. I searched the forum and emailed sales@holdemmmanager.net and verify@pokerstars.com. Still nothing...

Pls get this shit working

/Annoyed customer

HEM Customer Service
09-14-2011, 09:26 AM
Hello ute_o_vevar -

Thanks for contacting us.

Could you contact us again at sales@holdemmanager.net, please? We rarely take more than 24 hours to reply to emails, so there is a good chance we did not receive your first one.

Also, as Poker Stars get a high volume of emails, they can take a few days to get back to confirmation requests, so they should be able to get back to you within the next 48 hours. In case that does not happen, we would recommend you to contact them again.

Please, do not forget to mention this post when you contact us.

Best Regards,
Holdem Manager Sales Department