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pkinet
06-18-2009, 09:20 AM
hi guys.
i cant seem to get hm started at my new laptop. it pretty frustrating. i am sure its just a little bug. i am new to vista, so sorry about that.
take care


1) What version of Holdem Manager are you using eg 1.06.04 Beta 12? I am using 1.08.04

2) What Poker Site are you playing on and does the problem occur on more than 1 site? I only play at pokerstars

2a) Have you clicked the Start Auto Import Button? yesss

3) Have you the settings exactly as per the FAQ for your site? yesss

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ? yesss

5) Are the hands being imported into Holdem Manager? nope dont think so

5a) Do they import if you create a new database? nope

6) Have You Tried the Table Finder and did it work? tried it. table

7) If you open the HH are they written in English?

8) If your using Vista have you UAC disabled? what is this?

9) Have you attached the holdemmanager.config file? i dont think this is relevant, i think it just a minor glitch i cant work out.

morny
06-18-2009, 09:26 AM
Stars updated their software and so you need to update http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If the problems persist after the update please verify if the hands are definetely importing, play 10 hands, go to the reports TAB and filter for today, do any of the 10 hands show up?

Verify the Hand Histories are written in english IF they dont show up in reports

Finally Disable UAC http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

pkinet
06-18-2009, 09:43 AM
i updated hm, disabled uac and run hm as administrator. autoimport works now. so does the hud.
do i always have to run hm as admin now?
thanks so far

morny
06-18-2009, 04:34 PM
No, as long as UAC is disable it will run as admin