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jslk
06-18-2009, 07:04 AM
After installing version 1.09 beta7 due to the fact that my HUD was not working on Pstars in version 1.08.04 (all other things being ok), I encountered the following message upon starting HM:

This application has encountered an error: 0x8000FFFF with following description:

Catastrophic Failure

Please contact publisher.

What to do?

morny
06-18-2009, 09:00 AM
Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while