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jaymesbond
08-15-2008, 06:07 PM
Everything seems to be working fine but when im on the main cash games page of my HEM the mouse goes into thinking mode (the little sand timer thing) and nothing happens, its like somethings loading but nothing ever shows up...importing works fine and the players section works fine with player analysis yatta yatta but i cant see any of my reports...graphs...vs players etc... any idea???

fabio
08-15-2008, 06:37 PM
Are you using 1.06.01u? Do you have a large database?

jaymesbond
08-15-2008, 08:42 PM
im using version 1.06.01e and no its sub 20k hands

fabio
08-15-2008, 10:37 PM
Please try http://www.rvgsoftware.com/hm/hmupdate1.06.01u.exe

jaymesbond
08-16-2008, 12:10 AM
so i got the new version but it still acts like the computers thinking...this is a brand new computer too and is very fast so that cant be the problem... ugh so frustrating i dont see any reports or graphs, kind of defeats the purpose :)

Stainszilla
08-16-2008, 01:15 AM
I have a similiar problem. My stats do show up, but it usually takes anywhere from 1-3 minutes for a small sample size, say my last 200 hands. If I want to look at lifetime, its takes quite a while, which is perfectly understandable.

I have the latest update as well. Are there anyways to speed up the process of retrieving stats, hands?

morny
08-16-2008, 11:58 AM
Id definetely start with a Vaccum http://208.109.95.123/faq/?f=60

Also doing a disk defragmentation might help. Start > Programs > Accessories > System Tools > Disk Defragmeneter

jaymesbond
08-16-2008, 12:48 PM
i cant vaccum it it says to do this thru pgadmin, and also what IS disk defragmentation before i do it

fabio
08-16-2008, 02:19 PM
Follow this guide but click on Maintenance at the last screen:

http://208.109.95.123/faq/afmviewfaq.aspx?faqid=21

morny
08-16-2008, 02:20 PM
Ive attached details on how to do a manual vacuum

Disk Degrag just organises how your computer finds data better and should improve the speed of not just holdem manager but all applications. It does take a while though so might be best to do it overnight.

jaymesbond
08-16-2008, 06:00 PM
ugh vaccuming didnt work, can i just try uninstalling and redownloading?

fabio
08-16-2008, 07:03 PM
What exactly didnt work? Reinstalling wont help.

jaymesbond
08-16-2008, 07:05 PM
vacuming didnt work, the cash game section still acts like its "thinking" even tho everything is imported

fabio
08-16-2008, 07:59 PM
You say you only have 20k hands - please create a new database and reimport them to see if it helps.

Stainszilla
08-16-2008, 11:04 PM
Things are much quicker now for me. Thanks support.

jaymesbond
08-17-2008, 02:56 AM
already have done that twice, creating new databse didnt help...

jaymesbond
08-17-2008, 10:16 PM
any other ideas here

Rvg72
08-18-2008, 05:56 PM
any other ideas here

Do the vacuum through pgadmin and check the "Analyze" option

Please note that we are working on something that will let your stats / reports / graphs appear instantly regardless of size. It has already been prototyped and should be available within 2-3 weeks

Roy

jaymesbond
08-18-2008, 11:42 PM
i believe i checked that when i first vacuumed it...and im really hoping that upgrade fixes this because im just frustrated, i feel like a retard, ITS A SIMPLE PROGRAM!