Holdem Manager offline & activation

[alexFCB]

I got my program activated and working perfectly.

Then I wanted to check my hands offline and I am not allowed to enter the program because I must ve connected to the internet in order to validate!!

How can I use it offline?

Is it normal that once I am connected again I am asked to activate the software again?

Thank you

[fabio]

HM verifies in different time intervals if your serial is valid or not

[alexFCB]

So what can I do to run it offline????

[alexFCB]

Not possible to run the program OFFLINE?????

[fabio]

It is, but you have to verify first

[alexFCB]

I have the program verified and running perfectly when I am online.

But when I want to run it offline I can't because the program asks me for verification again which is not possible because I have no internet connection at that moment.

[fabio]

This should not happen every time, my guess is it was just bad timing

[funkytoni]

No, that also happen to me.

[alexFCB]

Keeps happening, everytime I open the program it proceeds with the verification.

[fabio]

So you always have to register completely?

[alexFCB]

No, but when I open the progrem it proceeds with verification. If I am online there is no problem, but if I am offline I am not able to run it.

[fabio]

We will look into that

[Dronto]

Any news?
I have the same problem.

[dennisa]

Hi,

I was dissapointed I could not look at my Holdem Manager stats on a flight yesterday as it would not pass the license test. It would be nice to allow for sight of the program x number of days since the last time I passed a license verification.

[Rvg72]

We are still looking into this - it should not work this way and as far as I can tell it does not most people. You do need to connect to the server periodically but it should cache the license for 15 days. For some people it does not seem to cache it at all and that is what we're trying to figure out

[Gig]

For some people it does not seem to cache it at all

I'm having the same problem. If it helps:
* i bought HEM at Version 1.07 and had the problems with 1.07, 1.08 and 1.09beta8
* i have Vista 64bit: and the problem occures when I'm in UAC and when it's off as well. I'm running HEM in admin mode, ldo.
* while using 1.07 i had a freeware antivirus and firewall solution, but since 1.08 i've got the Kaspersky Internet Security 2009. But that didn't change anything.

Roy, if you need some more infos, i'm happy to give them to u.

Bye + thanks

[Gig]

Any news on that? Its been quite a while.

[netsrak]

I'll forward it to Roy because i'm not sure whether something was changed in the latest Betas.

[Rvg72]

Sorry, no update because I'm still not exactly sure why this is happening to some people and I have not been able to duplicate it. I can unplug my internet connection and HM runs fine. I have tried this on many pc's without any issue but I do know that this is happening to some people.

Once 1.09 is fully released I can take some additional time to teamviewer some people and see if I can figure out why it is affecting them since it should cache the license for 15 days

Roy

[Dronto]

Any news?
I have the same problem.

Just want to tell you that I haven't had this problem since 1.09 beta 26.

[Gig]

Once 1.09 is fully released I can take some additional time to teamviewer some people and see if I can figure out why it is affecting them since it should cache the license for 15 days

Roy

cool, thanks.

[Gig]

Just want to tell you that I haven't had this problem since 1.09 beta 26.

lucky you. :D

[zutiste]

I am experiencing problems with my computer and can't get connected to the internet. I would like to back up my database for my new computer.

What should I do ?

[fozzy71]

I am experiencing problems with my computer and can't get connected to the internet. I would like to back up my database for my new computer.

What should I do ?

Either of these options should work w/o internet.


http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=12


You should also be able to export your DB to text files without issue:

start > my computer > C:\Program Files\RVG Software\Holdem Manager\dbcontrolpanel.exe > connect > export hands.

[zutiste]

Thx.

I guess I have to choose the first option if I want my notes as well, right ?

[zutiste]

Thx.

I guess I have to choose the first option if I want my notes as well, right ?
yes is the answer ;)

[funkytoni]

WHEN it will be possible to open HM offline??????????????????

Damn, do something.

[alexFCB]

Neither I can connect to hm offline yet.

[Rvg72]

Sorry guys, I've tried on many different system on different connections and couldn't duplicate this problem. I know that it is happening but need more info. If you are having this problem please post the following:

Desktop or Laptop
Model (ie Dell/Sony etc)
Intnernet Service Provider
Operating System

Roy

[alexFCB]

I am using:

Laptop
Macbook
Telefonica
Windows XP which runs under VMWARE virtual machine

[Gig]

Desktop
self build
small local german provider
64bit Vista

AND:

Laptop
Toshiba
same as above
32bit XP

[Gig]

Further info:

I bought tablescanner a few weeks ago. And the last weekend, I had problems opening that as well. But somehow it started to work again. Maybe thats caused by the same thing, like the problems discussed ITT.

[Gig]

Addition to my last post:

As known i have to be online to start HEM. If i start HEM, then go offline and then try to add a buddy in the buddylist tablescanner wont start. Tablescanner wants to be online as well.


After that post i will try if i can use the tablescanner button when offline, if i started him when online.

[Quiet Lion]

I just had the same problem, running 1.11.0. Couldn't start it on the plane despite having run it the previous day. Got on the Internet and it worked fine.

[alexFCB]

Latest version downloaded but still cant run it offline.

Luckily 95% of the times I have internet connection!

[morny]

We discussed this recently in a meeting and its an issue with the cache not updating on your system which causes the problem, it works on the vast majority of PCs so were going to look into fixing the issue when we narrow down whats causing the problem

[alexFCB]

Is there any way to fix this?

I have downloaded latest version but I can't run HM offline.

What can I do? any ideas?

Thanks.

[fozzy71]

The longest you can run HM offline is 7 - 14 days. It has to check every couple of weeks with the license server, but there is no way to control how often it checks.

Please update to the latest beta - http://forums.holdemmanager.com/releases/35199-1-11-05-beta-7-a.html

And get online with it, so it can check with our license server, and you should hopefully be able to use it offline for a week or two.

[alexFCB]

The longest you can run HM offline is 7 - 14 days. It has to check every couple of weeks with the license server, but there is no way to control how often it checks.

Please update to the latest beta - http://forums.holdemmanager.com/releases/35199-1-11-05-beta-7-a.html

And get online with it, so it can check with our license server, and you should hopefully be able to use it offline for a week or two.

I have done so but no good result. I try to run it offline and I am asked to register and check license.

Any solution after a long time with this problem?

Thank you.

[Patvs]

read: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/ICan%27tActivate%26RegisterHoldemManager)

can you check your proxy settings, also update to http://www.holdemmanager.com/downloads/Hm_1.11.05_Beta.exe

Which Operating System, Firewall, and Anti-Virus are you using?



For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Make sure your windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.

[alexFCB]

read: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/ICan%27tActivate%26RegisterHoldemManager)

can you check your proxy settings, also update to http://www.holdemmanager.com/downloads/Hm_1.11.05_Beta.exe

Which Operating System, Firewall, and Anti-Virus are you using?



For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Make sure your windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.

I had already updated to last version.

I can register & activate the program without problems.

My problem is that I can't run it OFFLINE. It seems that the software checks the registration everytime I run it. So there is no problem when I do have internet.

I am using windows XP running with virtual machine VMWARE.

[netsrak]

Usually the license is only checked every 10 days or something like that.
Are you using any registry cleaner, tuning or antispyware software in your XP installation?

[alexFCB]

Usually the license is only checked every 10 days or something like that.
Are you using any registry cleaner, tuning or antispyware software in your XP installation?

I don't think so. I have never installed any of those, but I dont know if the registry cleaner is set automatically with the installation.

Is there any way to check that?

[netsrak]

Registry cleaner is a 3rd party tool which you need to install separately.

Another explanation is that your VM installation is constantly changing the virtual hardware of the system. In this case HM checks his license every time too.

[Patvs]

Can you disable time synching via the internet in the Control Panel--> region/language/time/date settings in Windows.

After that, restart your computer and try to register again.

[alexFCB]

Registry cleaner is a 3rd party tool which you need to install separately.

Another explanation is that your VM installation is constantly changing the virtual hardware of the system. In this case HM checks his license every time too.

I haven't installed any registry cleaner.

Any idea to solve that the VM changes the virtual hardware?
or at least, is there any way to check if thats the problem?

[alexFCB]

Can you disable time synching via the internet in the Control Panel--> region/language/time/date settings in Windows.

After that, restart your computer and try to register again.

I tried that but it didnt work.

When I try to run HM it says unregistered software and validates license. So no prob online but no way to run it offline.

[netsrak]

Seems like its a vmware related problem.

How do you connect to the network/internet in this machine.

Can you post the vmware settings?

[alexFCB]

Seems like its a vmware related problem.

How do you connect to the network/internet in this machine.

Can you post the vmware settings?

I connect to the internet using wireless from my macbook. Connecting the labtob the virtual machine is automatically connected because it shares the network connection.

Which settings do you want?

Thank you very much!

[netsrak]

All the vmware settings for the configuration of the virtual machine.

[alexFCB]

All the vmware settings for the configuration of the virtual machine.

I am not sure what you are looking for.

If I click in seetings I get a screen like that and I dont think thats what you want (its in spanish, I can translate if you want). Is it?

http://img831.imageshack.us/img831/9507/seetings.png (http://img831.imageshack.us/i/seetings.png/)

Uploaded with ImageShack.us (http://imageshack.us)

[Dave1212]

I have this problem as well - it only started when I bought a new laptop (windows 7) and installed hem as a 2nd computer. It always registers when I start and obv cant do this offline.

[netsrak]

I am not sure what you are looking for.

If I click in seetings I get a screen like that and I dont think thats what you want (its in spanish, I can translate if you want). Is it?

http://img831.imageshack.us/img831/9507/seetings.png (http://img831.imageshack.us/i/seetings.png/)

Uploaded with ImageShack.us (http://imageshack.us)

That doesn't help me a lot ;) The only thing left you can try is to change the network settings for your virtual machine. Try the different modes bridged - nat - ....

@Dave: you have to register HM every time you start it on the Laptop? But this is not a virtual machine? Do you use any registry cleaner or protection tool?

[Dave1212]

no registry cleaner or protection tool (that I am aware of).

[netsrak]

Please post a screenshot of the registration screen.

[Dave1212]

Don't know why but I can't paste the screen shot into this message.

So Ive pasted it into a word doc

[netsrak]

You need to upload the image to a image hoster (like imageshack) and post the link but its ok for now.

Please check the following:
Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibility tab.

[Dave1212]

You need to upload the image to a image hoster (like imageshack) and post the link but its ok for now.

Please check the following:
Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibility tab.

thats always been done - where does the registration get stored? In my simple view of things that must be where the problem is. Either I'm missing something or something about my setup is stopping something getting updated?

[netsrak]

the registration is saved in the registry and in a file - see this: http://forums.holdemmanager.com/manager-general/20612-registration-problems-find-solution-here.html

[Dave1212]

the registration is saved in the registry and in a file - see this: http://forums.holdemmanager.com/manager-general/20612-registration-problems-find-solution-here.html

I searched for holdemmanager.exe.ldat and couldn't find it. HoldemManager.lic is there and was modified yesterday (the last time I started HEM).

[Dave1212]

the registration is saved in the registry and in a file - see this: http://forums.holdemmanager.com/manager-general/20612-registration-problems-find-solution-here.html

I copied the exe.idat from my old laptop and couldnt register at all!

License Failure Details
--------------------------------------------------
9/30/2010 9:47:07 AM
cw
--------------------------------------------------

A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional HE/OM (edit)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Cannot validate license at server.
The remote name could not be resolved: 'www.holdemmanager.net'

Could not validate license "Omaha Small Stakes (SOM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (xxxxxxx)" in HoldemManager.
Profile '' cannot be verified because this machine's hardware profile has changed significantly or the license has been de-activated. Attempting to re-activate. The old profile was .
Cannot validate license at server.
Could not perform validation request: VALIDATE.

Stopped looking for additional licenses.

System Info
--------------------------------------------------

Timestamp: 2010-09-30T09:47:07 / 2010-09-30T10:47:07
Entry Assembly: HoldemManager, Version=1.11.4.2602, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 64-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4952
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: 7F351-AUFHP-T42R8-MVA7P-3TVEU

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.4.2602 / 1.11.4.2602 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 4952 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

yji36a8y *
3.2.2000.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)

[Dave1212]

So I deleted the exe.idat and the .lic and updated to the latest version and still wont open offline :mad:

[netsrak]

You can't copy the license file from your old computer. Delete it and try again.

It seems like you have a problem with your internet connection and your key is invalid. Please mail the fle logs\reg.log to support@holdemmanager.com and add a link to this thread and a problem description.

[Dave1212]

You can't copy the license file from your old computer. Delete it and try again.

It seems like you have a problem with your internet connection and your key is invalid. Please mail the fle logs\reg.log to support@holdemmanager.com and add a link to this thread and a problem description.

hmmmm

doubt it is a problem with the connection,

when online HEM works by contacting whatever it contacts and confirming a valid license. It then seems to forget that it has done this and does it every time.



Why don't I have an "exe.idat" file? I have one on my old laptop and didn't have this problem with that.

[Patvs]

Only the older HM versions (1.09) used the .ldat file.
If you installed 1.10.01+ on this computer, it's no longer being used.


read: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/ICan%27tActivate%26RegisterHoldemManager)

Email sales@holdemmanager.com who can check your serial and can activate it.

[Ragnarok_1er]

Hi.

I am bumping this thread instead of creating a new one because I have the exact same problem.

I've had Hold'em Manager for a couple of years now but these last months I've been trying to use it offline during trips with my laptop, and it has never worked.

Everytime I start it I get this :

http://i286.photobucket.com/albums/ll85/Ragnarok_1er/Hemregister.jpg

So basically the software is never registered and it has to validate every time. When I'm online it works totally fine, but of course when I'm offline it fails miserably (and I get the second screen shot that Dave posted).

I have a DELL laptop with Windows Vista on it, no vmware of any kind, so I don't think it is the thing to look for, here. Also no registry cleaner or protection tool except for Avira AntiVir 9. I have tried to put it down, and the problem was still there.

I have tried doing all the stuff that was suggested here, and nothing worked, but I noticed something strange. When trying to force the run as an admin in the properties => compatibilities tab, the box is grey and I can't check it.

http://i286.photobucket.com/albums/ll85/Ragnarok_1er/HemGreybox.jpg

I am however able to make a right click => "run as an admin" directly on the .exe files, and that didn't help either.


If somebody could help me with this, I'd really appreciate it.

[Ragnarok_1er]

Nothing? Should I start a new thread even though it really is the same issue?

[morny]

Hi,

That unregistered message is standard for everyone, it displays when you open HM for a split 2nd while it runs the check and then once it pings the server or the files on your PC it verifies it.

If your also getting the register/trial window then that means its not registered, in that case Please email me the reg.log file from C:/Program Files/RVGSoftware/HoldemManager/log folder and ill see whats going on

support@holdemmanager.com

[yyjn12]

hello Ragnarok_1er,

I have the same problem. Did you solved it ?

[netsrak]

Please send the file reg.log (default path c:\program files(X86)\rvg software\holdemmanager\logs depending on your windows installation) with link to this thread and explanation to support@holdemmanager.com