Ongame and Pokerstars: not all hands are imported

[Steinpilz0104]

Hello

A fellow of pokerstrategy.com has reported me, that he has not all hands collected in an ongame room (871 insted of 650). He has the actual version 1.12.01. No hud is shown (the table manager is active). On Pokerstars, the hud is there, however he has lacks on his hand amount.

What could be the reason and what can he do?

Thanks for your answer & regards

[fozzy71]

It could be caused by a difference in his time and the poker client time - http://faq.holdemmanager.com/questions/434/Adjust+Site+Import+Times

As well as caused by hands played before/after midnight - http://faq.holdemmanager.com/questions/194/Miscellaneous+Options+#set%20day%20starts%20at

It could also be caused by a corrupt database:

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

If that doesn't fix the issues, please reproduce the problem and attach a screen shot - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com