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Raekw0n1
06-12-2009, 10:00 AM
Hi my holdem manager wont load .

This is wot it says when i try to load it up.

An error occured while reading the config/holdemmanager config file.Root element is missing.

Holdem manager will now back up to config file and create anew one for you.

Then i click ok

And the following message cums up

Unhandled exception has occured in your aplication.If you click cntinue the aplication will ignore this error and attempt to continue. if you click quit the aplication will close immediatley

cannot create file when already exsists.


So i click continue and then Holdem manager black box and writing apear where it says inizializing database profesional version however is just stays like this forever.

I dont know wot to do so any help would be greatly apriciated. I have tried restarting the comp and the same thing just happens. thanks

fabio
06-12-2009, 10:27 AM
uninstall Holdem manager and install this version: http://www.holdemmanager.com/downloads/holdemmanager.zip

Raekw0n1
06-15-2009, 07:00 PM
hi i did this and it said your key is n then said the key n said press cntl -v i think n i did that to remember the cerial however my computer crashed and now i dont remeber the serial. how do i get my old cerial number or get anew one? thanks

fabio
06-15-2009, 07:30 PM
email sales@holdemmanager.net to get your serial

ronin222
06-17-2009, 12:11 AM
I have the same problem with it not loading.

I followed the instructions below and got the new install running. Though I could not get the HUD to work. I then took the copied version of the Cofig folder from my original HM and inserted it back in as instructed. Yet when i tried to restart the newly installed HM it gave me the original message "error occured while loading the Prefs files: Root element is missing" and would not start. So back to where i started, so to speak.

Does this mean that something in the copied Config folder is causing this? If so what?

Help would be much appreciated.

Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while
__________________
Morny
Holdem Manager Support

Please view the FAQ below before posting questions.
http://www.holdemmanager.net/faq/afmmain.aspx

Also if you provide us with as much detail as possible about your problem we can find the solution faster. If we get very little information we have to reply to find out more information before we can suggest a solution so when posting include as much releveant details such as exact error message, version of HM your using, what steps youve already tried in the FAQ, what site you play on, what OS you use etc

New? - Start Here with the newbie guide to settings, Importing and the HUD http://www.holdemmanager.net/faq/?f=2
Import Problems - Check here for site specific setup instructions http://www.holdemmanager.net/faq/afm...spx?topicid=43

fabio
06-17-2009, 08:47 AM
Your HoldemManager.config file seems to be corrupt

ronin222
06-17-2009, 10:42 AM
So what now if it is corrupted? What am I loosing if i go for a clean reinstall and not insert the old Config file? Also how does this happen and what can i do to protect against it happening again?

fabio
06-17-2009, 11:00 AM
You dont lose much, only the autoimport folders you setup. Did you have a computer crash lately?

ronin222
06-17-2009, 11:09 AM
Yes it froze up so i had to turn off the power source and reboot it. So when i reinstall HM one more time, do i have to reassign the auto import folders? Also, do you have the latest links for HM version/update/patch? Thanks

Raekw0n1
06-17-2009, 07:10 PM
hi i have noe reinstalled holdem manager. is there any way i can get my old database back? as i use it to data mine? thanks

Raekw0n1
06-18-2009, 05:37 PM
Any way at all? thanks again

fabio
06-18-2009, 11:03 PM
your database should still be there if you just reinstalled HM and not postgresql