update won't install

[davenhem]

Hi, i haven't updated HEM in a while. I tried to install 1.11.07b today and it kept failing to install.
OS is XP-pro. HEM is still working fine, but I should get it updated so I can have a HUD on stars fast tables..

[fozzy71]

.07b will not fix the stars HUD problems. What is the specific error you receive? Which Operating System, Firewall, and Anti-Virus are you using?

See this thread regarding the fast tables update - http://forums.holdemmanager.com/hud-bugs/118111-hud-not-working-pokerstars-fast-tables.html

[davenhem]

windows xp pro
a router firewall
avast antivirus

I open the update, i get through the welcome screen with the description, hit next and i get to the important read me close poker clients etc screen, hit next and i get to the destination folder screen, hit next and somehow it's working today! Sorry for wasting your time, cheers for taking the time!

[fozzy71]

windows xp pro
a router firewall
avast antivirus

I open the update, i get through the welcome screen with the description, hit next and i get to the important read me close poker clients etc screen, hit next and i get to the destination folder screen, hit next and somehow it's working today! Sorry for wasting your time, cheers for taking the time!

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

Please clear your web cache - Clear Your Browser's Cache - wikiHow (http://www.wikihow.com/Clear-Your-Browser's-Cache)

Download the update again, via right-click > save target as... > and save to a new folder.


If none of that helps, I would suggest a clean reinstall:

http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+

http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+

1) Export any custom HUD configs individually, make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files. If you have custom filters/reports/stats, just copy the entire \holdem manager folder before uninstalling.
2) Uninstall HM with Revo Uninstaller Pro - Uninstall Software, Remove Programs easily (http://www.revouninstaller.com) using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works