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specklinsen
06-09-2009, 08:26 AM
Hi!

I used your fine ramdisk and beta solution for about 6 months now without any problems.

But since the new ongame software (it was a kind of a relaunch) is here HM isnt importing anymore.

I am not sure whether the table finder works correctly but no HUD is shown as well - maybe because its just not importing.

Main Problem is that the new software doesnt seem to let u set your playerstatistics.db file freely where u want. I didnt find any userxxxx.db file anymore on my whole computer after that relaunch though i was playing some hands to find out where the .db file is now stored.

thanks in advance
specklinsen

macoson
06-09-2009, 10:08 AM
ive wrote to support about hand histories.
HH are storied on

Download client:
XP
C:\Documents and Settings\%USERPROFILE%\Local Settings\Application Data\P5\bwin\handhistory
Vista
C:\Users\%USERPROFILE%\AppData\Local\P5\bwin\handh istory

Instant play client:
C:\Documents and Settings\%USERPROFILE%\P5JavaClientSetting\

in txt files but HM doestn read it.

here is sample hand from these files

***** History for hand R5-15118-59 *****
Start hand: Tue Jun 9 14:31:19 GMT+0200 2009
Table: Turku [15118] (NO_LIMIT TEXAS_HOLDEM $0.50/$1, Real money)
User: drobnoporek
Button: seat 6
Players in round: 9
Seat 7: k0elh ($98)
Seat 8: gieni1 ($106.05)
Seat 9: veritas696 ($137.50)
Seat 10: drobnoporek ($100)
Seat 1: V. Vega x ($174.25)
Seat 2: TDDL1111 ($57.65)
Seat 3: Skif_ ($61.75)
Seat 4: alt0252_II ($110.70)
Seat 5: netsrac1972- ($110.05)
k0elh posts small blind ($0.50)
gieni1 posts big blind ($1)
---
Dealing pocket cards
Dealing to drobnoporek: [7h, 5s]
veritas696 folds
drobnoporek folds
V. Vega x folds
TDDL1111 folds
Skif_ calls $1
alt0252_II calls $1
netsrac1972- folds
k0elh calls $0.50
gieni1 checks
--- Dealing flop [9s, 8c, 4d]
k0elh checks
gieni1 bets $2.50
Skif_ calls $2.50
alt0252_II calls $2.50
k0elh folds
--- Dealing turn [5d]
gieni1 checks
Skif_ checks
alt0252_II checks
--- Dealing river [Kd]
gieni1 checks
Skif_ bets $8
alt0252_II calls $8
gieni1 folds
---
Summary:
Main pot: $27.50 won by alt0252_II ($26.15)
Seat 7: k0elh ($97), net: -$1
Seat 8: gieni1 ($102.55), net: -$3.50
Seat 9: veritas696 ($137.50)
Seat 10: drobnoporek ($100)
Seat 1: V. Vega x ($174.25)
Seat 2: TDDL1111 ($57.65)
Seat 3: Skif_ ($50.25), net: -$11.50, [Ah, 9d] (PAIR NINE)
Seat 4: alt0252_II ($125.35), net: +$14.65, [Kc, Jc] (PAIR KING)
Seat 5: netsrac1972- ($110.05)
***** End of hand R5-15118-59 *****

Hurry up please! I cant play there without holdem manager.
By the way new ongame software is kinda playable, it is fast, no more selfclosing tables, resizable tables etc.
Thanks

alchemik
06-09-2009, 10:09 AM
xxx

marguzz22
06-09-2009, 12:52 PM
bump

ne0bis
06-09-2009, 01:05 PM
Ongame is changing their soft, and it will be stable only the 15th of June so that would be useless to adapt HEM right now i think... Is the soft any good? Resizable tables? What else? Thanks

alchemik
06-09-2009, 01:08 PM
http://forumserver.twoplustwo.com/28/internet-poker/whats-happening-ongame-504961/#post11139231

Rvg72
06-09-2009, 01:22 PM
We'll support it - send some zipped up hand histories to support@holdemmanager.net and I'll get it in a beta update this week

Roy

alchemik
06-09-2009, 01:28 PM
ok done

alchemik
06-09-2009, 01:32 PM
and if the tables are resizable now (not big one and mini tables) HEm will work with it without any changes?

when I will scale table stats will get smaller etc too yes?

BubbleBoy
06-09-2009, 01:33 PM
this will affect all ongame players by june 14th-18th

DirtySanchez80
06-09-2009, 06:15 PM
the update for ongame is crucial.. but u guys are making a real good job here.. looking forward

alchemik
06-10-2009, 03:09 AM
did u get hands I send you?

will you suport it till next update? and when will this update be?

jelozano
06-10-2009, 03:59 AM
Another user waiting for the update, I have moved to another poker room until the update is released.

lozano

tokyoplayer
06-11-2009, 04:29 AM
Didn't take long for the other guys (http://www.pokertracker.com/forums/viewtopic.php?f=15&t=20173).

clickys
06-11-2009, 04:37 AM
Didn't take long for the other guys (http://www.pokertracker.com/forums/viewtopic.php?f=15&t=20173).

+1 Didnt take too long true .. we still waiting here!

jelozano
06-11-2009, 05:52 AM
Didn't take long for the other guys (http://www.pokertracker.com/forums/viewtopic.php?f=15&t=20173).

:( Ok, I'll install the shareware version of "the other guys" meanwhile HM is working on Ongame P5.

jelozano

clickys
06-11-2009, 10:01 AM
:( Ok, I'll install the shareware version of "the other guys" meanwhile HM is working on Ongame P5.

jelozano

HM is working on p5?

AATG
06-11-2009, 12:43 PM
Any chance that the issue of the tables popping up on action will be resolved with new software?

rohan68
06-11-2009, 01:04 PM
is there an automatic way of puting old player notes from old ongame to HM because it is said we can read old notes in new client

thanks a lot we need our note

clickys
06-11-2009, 01:38 PM
guys does any official admin could answer us what will happened?

snkplissken
06-11-2009, 07:02 PM
guys does any official admin could answer us what will happened?

What will happen is that they will soon release a new patch.

Let the guys do their job and stop being such a pain in the ass.

morny
06-11-2009, 08:11 PM
Any chance that the issue of the tables popping up on action will be resolved with new software?

Did they completely change the software or just the way hand histories are written, if its completely new theres a good chance that will be solved.


guys does any official admin could answer us what will happened?

As mentioned above Roy already mentioned hed get this supported, its much busier than normal however so Ongame is just one of the updates we need to get into the new patch but both Mike and Roy are working very hard to get it out asap

jelozano
06-12-2009, 02:03 AM
HM is working on p5?

Language trick: I meant "meanwhile the support works on the OngameP5 UPDATE of the software".

corp

alchemik
06-12-2009, 03:13 AM
it is completly new software

Fabplayer
06-12-2009, 07:35 AM
Same problem since this morning: new ongame software (pokerloco). Handgrabber and HM unserviceable :(

HugoDrax
06-12-2009, 07:41 AM
What will happen is that they will soon release a new patch.

Let the guys do their job and stop being such a pain in the ass.

Woe woe woe. Calm down buddy... Take it easy pal.

I think you should relax a little bit, Snkplissken. I dont like that attitude. You must understand that people is worried about this situation and they just want some solid information. I trust HOLDEM MANAGER STAFF 100% and i know they will not dissapoint us.

rohan68
06-12-2009, 07:48 AM
this support is the best, allways been 100% satisfied of quickness and result

so it will be fast i believe, they know we wait

jelozano
06-12-2009, 10:12 AM
New beta released!!!

Lets try it!

jelozano

alchemik
06-12-2009, 11:42 AM
I will be able to try it on Monday or Tuesday...

please let me know if it is working fine?
and how HUD works with resizable tables? every time we resize it all stats get smaller etc automatically? (don,t have any experience using HEM with resizable softwares)

morny
06-12-2009, 12:29 PM
Havent tried it but Hud Options > Player Preferences > Appearances sub TAB > tick scale font

Bare in mind if youve more than 1 layout youll need to find the ongame layout and use scale font for that specific layout

1.09.05

http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Added Ongame (cash only currently and hud might not auto find tables) and some hud and scanner fixes. We'll try to release another one late Friday night dealing with the rest of the issues that have been brought up and adding tourney support for Ongame. Also, I know it sucks when things don't work properly and we try to avoid this as much as possible but please remember that it is a beta and you could always revert to the official 1.08.04 build if you want a stable release.

* (1.09 Beta 5 HUD) Options fixes. Live tracking and Avg pot.
* (1.09 Beta 5 HUD) More logging for Party crash.
* (1.09 Beta 5 NEW) Ongame support for new hand history format (cash only)
* (1.09 Beta 5 SCANNER) Fixed player statistics retrieval for Everest
* (1.09 Beta 5 SCANNER) Added "Multi Fetch" option to speed up the scanning (See "Settings->Speed Settings")

There may be some minor bugs since its a beta and we havent had time to completely test this as we wanted to get it releases as soon as possible so if you do find bugs email them to support@holdemmanager.net but please check this thread first to make sure that your bug wasnt already fixed in another beta http://www.holdemmanager.net/forum/showthread.php?t=11865

jelozano
06-12-2009, 01:46 PM
I will be able to try it on Monday or Tuesday...

please let me know if it is working fine?
and how HUD works with resizable tables? every time we resize it all stats get smaller etc automatically? (don,t have any experience using HEM with resizable softwares)

The HUD doesnt work on bwin. HEM import the hands, but the hud simply doesnt appear.

The table finder shows the table, the "Active players" window shows the players in the table, but there is no hud.

jelozano

mattmoe
06-12-2009, 01:54 PM
ya my tables are detected and they are loading in HH , but my stats are not working . Something Im not getting ?

WoollenMan
06-12-2009, 02:09 PM
On Eurobet auto import is working and stats are okay. But the HUD do not working. Somebody know what I should do to get HUD on tables?

dustyn
06-12-2009, 02:39 PM
Where are the files even stored locally? I can't find them at all (using Eurobet)

clickys
06-12-2009, 02:42 PM
* (1.09 Beta 5 NEW) Ongame support for new hand history format (cash only)

cash only ? is not workin with tourneys?

snkplissken
06-12-2009, 02:43 PM
* (1.09 Beta 5 NEW) Ongame support for new hand history format (cash only)

cash only ? is not workin with tourneys?

Geez... It says CASH ONLY. It's not that difficult to understand.

majorcrisp
06-12-2009, 02:45 PM
I found my statistics file (eurobet) at C > program files > Eurobet Poker > Resources > Databases

dustyn
06-12-2009, 02:50 PM
Heh, that's really strange, as it doesn't show up as having anything new in that directory since the update...guess the software needs a reinstall.

clickys
06-12-2009, 02:50 PM
Geez... It says CASH ONLY. It's not that difficult to understand.

what about tourneys?

mattmoe
06-12-2009, 03:38 PM
ya downloaded beta , still not working for me

Leif
06-12-2009, 03:49 PM
what about tourneys?

LOL,

it's not working for tourneys yet, hope that clear things up for you :)

Fred2k
06-12-2009, 08:55 PM
New ongame tourney HH are buged (no tourney ID) so a hud or a tracking program cannot know which hand at which tourney at which table, in 2 words : no ongame tourney support is possible at the moment until ongame fixes it.

mattmoe
06-12-2009, 10:01 PM
so ...... what about cash games ? Is there a problem or Im I a idiot ?

Fabplayer
06-13-2009, 10:15 AM
I don't have any hands imported in the pokerloco (ongame) folder. I had no problem to import with former ongame version. I tried to re install Pokerloco and play some hands, but still the same problem...someone can tell me where hands are imported with the new version ? thanks

chris_k14
06-13-2009, 10:46 AM
Hey all,
I have same problem as fabplayer no statistics file in the database folder and its not appearing in the ramdisk where it used to either.

AstonMartin
06-13-2009, 10:50 AM
couse HH is in c:\documents and seting\user\local settings\app data\p5 if thats the case, i have a problem though, its importing but HUD doest show any stats

chris_k14
06-13-2009, 10:54 AM
Is that for XP because i have no documents and settings folder in my c:/. i can't find any local settings under in users folder.

shalesey
06-13-2009, 10:57 AM
Is that for XP because i have no documents and settings folder in my c:/. i can't find any local settings under in users folder.

show hiddem files and folders

rohan68
06-13-2009, 11:01 AM
how do you do when xp don t whant to show hidden files, it tell him on options but nothing happens!!! it drives me crazy

AstonMartin
06-13-2009, 11:09 AM
do it with HM, just add that folder u should see it in (Auto import folder)

rohan68
06-13-2009, 11:16 AM
i do not see it because is it hidden for sure, and windows dont want to show hidden files...i would love to do it with HM

Fabplayer
06-13-2009, 11:19 AM
WOW thank you Aston martin. I have W Vista, and hands were here:

C/Users/Fab (computer name)/ app data / local / P5/ Poker loco / hand history ;) incredible, so easy ! :)

AstonMartin
06-13-2009, 11:22 AM
sry u r right u cant see it in HM if u cant in explorer, for sure u checked the "show hidden folders " in folder options ?

edit: yes but its still doestn show any stats, hope it will be resolved soon

rohan68
06-13-2009, 11:24 AM
of course but i am begining to believe in a virus, when i read post on the net...someone got this problem and it was a virus

in the same time i can not "open" my HD, it doens"t work..i have to "explore" it
if you know a good online antivirus because it could be that comodo and avast has been beaten

alchemik
06-13-2009, 11:48 AM
so HUD works or not with this beta???

horsovski
06-13-2009, 11:53 AM
i installed this new beta, set the auto import folder, but now importer is importing same hands over and over again with auto import, all gets duplicated and it never ends. Also hud displays dont show up.

AstonMartin
06-13-2009, 11:53 AM
it doesn't

chris_k14
06-13-2009, 12:14 PM
Fabplayer cheers!

Fabplayer
06-13-2009, 12:28 PM
OK that's it ! now hands are imported, but HUD is out of order...if someone is interested, Ongame Handgrabber is out of order too...and with the new Ongame software, it's impossible to choose a cash game table because there's no waiting list :(
I think I'm going to leave them :mad:

alchemik
06-13-2009, 12:30 PM
well it looks like it works for me

it gets all hands and HUD works fine but I had to set it again (multipanels were out of order)

AstonMartin
06-13-2009, 12:55 PM
strange, now it works for me too :P good its getting much better

alchemik
06-13-2009, 01:04 PM
I have somth strange anyway...

On some tables I sit everything is ok

but on different Bwin save hands but HM doesn;t work

right now I sit on one table and it got only 4 hands and than stopeed so eevthing I have is first 4 hands and from then nothing else... (when I check txt file all hands are written there)

horsovski
06-13-2009, 01:05 PM
For me hands are importing, but HUD is not working and table manager is not finding any tables aswell.

alchemik
06-13-2009, 01:06 PM
when i check it now all hands are imported correctly...

thats only HUD that either doesn,t work on some tables at all or stoppes working after few hands

alchemik
06-13-2009, 01:28 PM
so on 2 other tables again HUD was working for 4 HANDS and then stopped updating stats so all that I see on table is stats from ...

chris_k14
06-13-2009, 01:40 PM
Ok just added the right HH folders to HEM now. Tried to play it started off great, picking up tables and all players then just stopped after a got on 4 tables. No stats updated at all. I checked the hands in HEM apparently i raked $20 at 50nl over 200 hands, which surely isn't right!! for my stats its like 45 per 1000 hands.

alchemik
06-13-2009, 02:59 PM
so again it is the same

either stats does,nt show at all or ahow and work only for exactly 4 hands... LOL

alchemik
06-13-2009, 04:49 PM
opened 3 tables again...

on 1 of them, HUD worked for 8 hands on 2 others didn,t work at all...

what is strange to is HM imports all hands (didn,t check if they are allright: pot sizes etc) but somehow HUD works like I described

jelozano
06-13-2009, 04:55 PM
Also, it does not update the stats.

jelozano

alchemik
06-13-2009, 05:08 PM
tried another set of 3 tables and HUD worked for 7,5 and 6 hands...

alchemik
06-13-2009, 05:18 PM
after a set like this when I open any tables it doesn't work on any of them

I have to restart whole BWIN and then first tables I open work for 3-7 hands and thats all... after that HUD doesn,t update anything on these tables and no stats are shown on new tables...

I hope that everything I write will help someghow

alchemik
06-14-2009, 02:52 AM
another day and tried another set of 3 tables

on 1 HUD worked for 10 hands on 2 others didn,t start working at all...

sounded_simple
06-14-2009, 07:05 AM
Same here, import is working fine, tablemanager can see the tables but no HUD.
Id be glad to help the team any deugging efforts if they need a test pilot. AIM - soundedsimple.

jake--
06-14-2009, 07:54 AM
So I have downloaded the correct beta however I canīt find the folder where the hhs are saved, the app. dat(or whatever) isnt where it is supposed to be. I have vista.

jelozano
06-14-2009, 07:59 AM
So I have downloaded the correct beta however I canīt find the folder where the hhs are saved, the app. dat(or whatever) isnt where it is supposed to be. I have vista.

Search your hard drive for a folder called "P5", and be sure you tick the "show hidden files" option. In windows xp is in the "documents and settings" folder.

jelozano

jake--
06-14-2009, 08:11 AM
Search your hard drive for a folder called "P5", and be sure you tick the "show hidden files" option. In windows xp is in the "documents and settings" folder.

jelozano


EDIT: Never mind, found it.

jake--
06-14-2009, 09:22 AM
Okay, so I got the import to work correctly, but the active player window doesnīt show any players. Any idea on what could be wrong?

Nekro
06-14-2009, 10:26 AM
edit - nT

thbro99
06-14-2009, 02:42 PM
Took a while to find p5. Once I did everything worked.

Nekro
06-14-2009, 05:44 PM
Hello,
i have a problem with the HUD.
If i open it, it displays the stats but an error is poping up - see attached file
If i ignore the error, the stats (and also HM) is flickering and the system seems to be very slow.

Maybe anybody can help,
thx Phil

horsovski
06-14-2009, 07:00 PM
When will anyone from this team care to fix the HUD?

morny
06-14-2009, 08:46 PM
Whats the EXACT version of HM your using if you look at the title bar?

NRReis
06-15-2009, 04:55 AM
Hi, ive made the update and now im using 1.09 beta6a, however itīs not working well.

Table managar recognize tables but hands are not being imported. Iīm using same folder as before. Canīt tell if HUD is working because HM is not importing any hands.

blackhand
06-15-2009, 05:02 AM
Please see the first page of this thread, you have to change the import folders, because they moved to a new location...

maxL
06-15-2009, 06:42 AM
first of all thank you that hm is working with the new software. very fast and great job.
however there are some rake issues... hm shows way too much rake

ilovetousehm
06-15-2009, 07:42 AM
Hi guys,
I updated my HM with 1.09 beta6 ...
and i am prowd, i found my handhistory folder. But the folder you did post here wasnt the same!! Anyway.

Now my Tablemanager does not find any tables, some of you said your tablemanager does find them?:eek:
could you please post a solution to fix that, i am like that ->:confused::confused:

thx

Nekro
06-15-2009, 08:13 AM
Whats the EXACT version of HM your using if you look at the title bar?
If you meant me ... i use the newest version. Updated yesterday - 1.09 beta 6a

ilovetousehm
06-15-2009, 09:12 AM
thx for answering,
i just found a solution for the problem, now everything works as it should be!:)
lets grind again:cool:

thank you at hm-team for the quick update!

damniel
06-15-2009, 11:10 AM
ok its seems like everything (including hud) ist working fine here on redkings. i played 67 hands and no problems at all. version 1.09.06a

sounded_simple
06-15-2009, 11:46 AM
HUD problem solved in 1.09 beta 6a :)

Colin252
06-15-2009, 12:13 PM
I'm having a problem with my hud on redkings. Using 109 6a.
If i play more than one table, the huds pop up on the wrong tables. table 1 dsiplays stats from table 2 etc, and on top of that, HEM isn't recognising regulars. I've played several thousand hans against these guys abut my hud was only displaying the hands played since the update
There's also no info at all in the tourneys results tab. It;s as if HEM doesn't recognise this as ongame at all.

Triple B
06-15-2009, 12:15 PM
I am using 1.09 beta 6a. Hands are importing normally. HUD worked yesterday, now it doesn't. The Table manager just shows all of the tables as having 0/10 players. No HUD shows up at any of my tables. Also the "active player details window" is totally empty of players. This is at Hollywood.

Any ideas?

sounded_simple
06-15-2009, 12:29 PM
One small snag is that the HUD is "always on top" (I have "Force Ontop" off)
Ver 1.09 Beta 6a.

NRReis
06-15-2009, 12:57 PM
Hi again,

Does anyone play at BestPoker.com?

Im using Windows XP and i canīt find anywhere the file handhistory! After i open Application Data folder, i have no P5 folder in there.

I have uninstalled and installed again the software and ive played a few hands, and thereīs nothing there.

Ive already made the update as told on a previous post.

Im Lost and dont know what else to do:(

jelozano
06-15-2009, 02:20 PM
Im using Windows XP and i canīt find anywhere the file handhistory! After i open Application Data folder, i have no P5 folder in there.


The folder is hidden, you mush tick the checkbox for "show hidden files and folders" on the Tools/options menu.

jelozano

maxL
06-15-2009, 02:30 PM
i think the hud in the replayer doesnt work at all!!!

also i think hm has troubles importing hands where multiple pots exist

NRReis
06-15-2009, 02:33 PM
I know Jelozano, thatīs how i found application data... thanks anyways

morny
06-15-2009, 03:31 PM
i think the hud in the replayer doesnt work at all!!!

also i think hm has troubles importing hands where multiple pots exist

You might need to use the table finder the 1st time http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54 and ive alerted Roy to the split pot issue but if youve any other split pot hands that dont import email them to support@holdemmanager.net

benthj
06-15-2009, 03:58 PM
I'm so lost too. I cannot find the HH's anywhere, even when choosing to view hidden files. What exact folder are the HH's supposed to be saved in?

maxL
06-15-2009, 04:02 PM
no, the hud at the table is working perfectly as well as the stats refreshments.

the hud/stats in the "replayer" dont work at all, crashes hmhud.

noone else experiencing this?

sounded_simple
06-15-2009, 04:07 PM
It appears HEM is not picking up opponents mucked cards at SD.

http://www.holdemmanager.net
NL Holdem $1(BB) On Game Game#517141554

Rjg55 ($50.25)
relenbi ($65.50)
luckylady80- ($93.20)
Haeger_x ($46)
zornet ($20.40)
ajar68 ($29.90)
savisaar ($97)
lolyourchips ($109)
dziaber ($85.50)
nicolilie1 ($146)

Rjg55 posts (SB) $0.50
relenbi posts (BB) $1

Dealt to lolyourchips Qh Ks
fold, fold,
zornet calls $1
ajar68 calls $1
fold,
lolyourchips raises to $6
fold,
nicolilie1 calls $6
fold, fold, fold,
ajar68 calls $5
FLOP ($20.50) 5s Qs 7h
ajar68 checks
lolyourchips bets $14
nicolilie1 calls $14
ajar68 folds
TURN ($48.50) 5s Qs 7h 3s
lolyourchips bets $30
nicolilie1 calls $30
RIVER ($108) 5s Qs 7h 3s Js
lolyourchips bets $59.95 (AI)
nicolilie1 calls $59.95
lolyourchips shows Qh Ks

lolyourchips wins $225

Shouldnt I see the villans cards in the HH here? It shows up in the ongame HH window (55)
Im using 1.09 Beta 6a

jelozano
06-15-2009, 04:27 PM
the hud/stats in the "replayer" dont work at all, crashes hmhud.

noone else experiencing this?

Me, this evening while playing I experienced that crash when trying to replay a hand just played. This must be another bug.

jelozano

Triple B
06-15-2009, 04:28 PM
I am using 1.09 beta 6a. Hands are importing normally. HUD worked yesterday, now it doesn't. The Table manager just shows all of the tables as having 0/10 players. No HUD shows up at any of my tables. Also the "active player details window" is totally empty of players. This is at Hollywood.

Any ideas?

Any help here? I am using windows Vista. I have no idea how to trouble shoot this since it worked perfectly yesterday.

NRReis
06-15-2009, 05:59 PM
Finally i found the right folder!!! weeeeeeeee

But im having a problem, wtfff:confused:, its been and hour saying "Auto importing..." but thatīs all... no hands, nothing. Is this normal?

kiddo
06-15-2009, 09:01 PM
today 2 tables had same name but hud thought it was 1 table and put all stats on one of them... and yes, hem doesnt show the other guys hand in a showdown

but i guess ongame is so bad and unstable that we cant blame HEMguys for not fixing everything.... they will have to release another version of this very crappy update

btw, i asked them and they said waiting lists on tables will be back

Triple B
06-15-2009, 10:09 PM
Any help here? I am using windows Vista. I have no idea how to trouble shoot this since it worked perfectly yesterday.

Nevermind, it just randomly started working again.

Nekro
06-16-2009, 05:48 AM
Hello,
i have a problem with the HUD.
If i open it, it displays the stats but an error is poping up - see attached file
If i ignore the error, the stats (and also HM) is flickering and the system seems to be very slow.


Hello Support, please dont forget my problem and have a look at it.
I am using the newest version.

Thx Phil

NRReis
06-16-2009, 03:07 PM
ok, im all set now.

HUD is working fine on my computer, only problem i could see, is allinn hands were not imported. The biggest pots i played, only 1 or 2 were imported, the other HM missed them. Other thing is showdown hands, doesnt show.

when do we have a better update?

jake--
06-16-2009, 03:52 PM
Anyone know why Active player window donīt work, and if it should work anyone know what I could do to make it work. Importing is working well.

lozen
06-16-2009, 06:02 PM
no longer working as of today

morny
06-16-2009, 06:28 PM
ok, im all set now.

HUD is working fine on my computer, only problem i could see, is allinn hands were not imported. The biggest pots i played, only 1 or 2 were imported, the other HM missed them. Other thing is showdown hands, doesnt show.

when do we have a better update?

please email any of those hands to support@holdemmanager.net


no longer working as of today

What isnt?


Anyone know why Active player window donīt work, and if it should work anyone know what I could do to make it work. Importing is working well.

Is this just for ongame or for all sites

jake--
06-16-2009, 06:47 PM
Is this just for ongame or for all sites

Its just for ongame. Played on both stars and ongame today at the same time and the stars players all showed up in the player active window but not the ongame ones. But the import worked well for both sites.

morny
06-16-2009, 07:05 PM
Thanks for the clarification, escalated to Roy, hell respond asap

lozen
06-16-2009, 09:07 PM
Ok for me it worked fine yesterday. Now it seems to not be importing any hands. The table manager opens and lists the tables but shows nothing being imported

Tregon
06-17-2009, 08:07 AM
I had a working hud 2 days ago, now it doesn't work anymore. Import works fine though and the tables are listed in the table manager! Any ideas?

lozen
06-17-2009, 09:52 AM
I rebooted my computer and working again

jake--
06-17-2009, 01:34 PM
Thanks for the clarification, escalated to Roy, hell respond asap

This is weird, today I play on my laptop and there it works fine. I might have a newer beta though. Downloaded today.

lamano
06-17-2009, 01:40 PM
Me, this evening while playing I experienced that crash when trying to replay a hand just played. This must be another bug.

jelozano

Yeah i experienced this too...how can it be fixed?

lamano
06-17-2009, 01:41 PM
no, the hud at the table is working perfectly as well as the stats refreshments.

the hud/stats in the "replayer" dont work at all, crashes hmhud.

noone else experiencing this?


This was the original post..

Nekro
06-17-2009, 03:03 PM
SUPPORT - plz dont ignore my problem!
I write it the 3rd time now.

Newest version (Jun 14th) and still this problem when opening HUD


Assertion failed!

Program D:\...\HMHUD.exe
File: .\MyTable.cpp
Line: 787

Expression: spc>=0

Ignoring is no solution, because the screen is flickering after.

thbro99
06-17-2009, 04:14 PM
I use XP
Yesterday HM was importing and the HUD worked fine, today it doesnt and the import is not either.
I read FAQ and I have the autoimport folder under application data/P5/Goalwin/handhistory + subfolders
I checked the handhistory and there were nothing new from todays play, strange, but last histories written were from yesterdays pokersession.

regards Thomas

thbro99
06-17-2009, 04:30 PM
I rebooted the computer and now it the stats are back up in the HUD

honny
06-17-2009, 05:10 PM
solved

corkinthecorner
06-17-2009, 09:50 PM
My auto import works fine while I'm playing but if I try to import hands after a session I just get errors. I'm using 1.09 beta 6a.

Can you guys help me?

morny
06-18-2009, 09:03 AM
Please try creating a new database and importing these hands and see if there is still errors http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146 and if the problem persists email me some of the hands to morny@holdemmanager.net and also link to this thread

Ivdd
06-18-2009, 03:11 PM
Where i foun the version 1.09 6a

morny
06-18-2009, 04:04 PM
SUPPORT - plz dont ignore my problem!
I write it the 3rd time now.

Newest version (Jun 14th) and still this problem when opening HUD



Ignoring is no solution, because the screen is flickering after.

Please try this version and it should solve the flickering http://www.holdemmanager.com/downloads/HmBetaUpdate.exe and also try updating your graphics card

Nekro
06-19-2009, 06:23 AM
Please try this version and it should solve the flickering http://www.holdemmanager.com/downloads/HmBetaUpdate.exe and also try updating your graphics card

Now there is no error window popping up. But the problem is the same.
Not the whole screen is flickering, its only HEM, the HUD and any other folder i have open. Its like i am clicking the different programs and folders one after another in a short time. Hope you can imagine.

morny
06-19-2009, 07:56 AM
Can you shut down every other non essential program until HM and Ongame are the only 2 left, MSN, Antiviruses, AHK scripts everything that wont cause the PC to crash if its closed and tell me if the problem persists

If it does can you try going to Hud Options > Player Preferences and for each layout go into appearances and move the opacity sliders all the way to the right then restart HM

lastly try updating your graphics card as it is often the problem

NRReis
06-19-2009, 01:15 PM
Hi again, after using this 1.09 beta 7 for 1 or two days, there still some problems i could found.

First one is showdown cards, we canīt see them is some hands, like this one:

***** Hand History for Game 53409701 ***** (On Game)
$100.00 USD NL Texas Hold'em - Friday, June 19, 04:34:47 ET 2009
Table Differdingen (Real Money)
Seat 8 is the button
Seat 9: dimitrissd ( $100.00 USD )
Seat 8: Hero ( $100.00 USD )
drawme5 posts small blind [$0.50 USD].
dimitrissd posts big blind [$1.00 USD].
** Dealing down cards **
Dealt to Hero [ 8h 8d ]
Hero raises [$2.50 USD]
dimitrissd calls [$2.00 USD]
** Dealing Flop ** [ Tc, 7s, 2d ]
dimitrissd bets [$1.00 USD]
Hero raises [$5.00 USD]
dimitrissd calls [$4.00 USD]
** Dealing Turn ** [ 8s ]
dimitrissd bets [$16.00 USD]
Hero calls [$16.00 USD]
** Dealing River ** [ Qd ]
dimitrissd bets [$48.00 USD]
Hero raises [$76.00 USD]
dimitrissd calls [$28.00 USD]
Hero wins $199.00 USD from main pot
Hero shows [8h, 8d ]


Another error that i can find is when i try to use replay hands, everytime it shows an error, although i can replay the hand after. But the stats donīt show on replayer.

As far for me, that im seing right now, thatīs what has to be fixed. Glad i can help.

Regards

BTW this is the original HH for that hand:
***** History for hand R5-340970-1 *****
Start hand: Fri Jun 19 16:34:47 GMT+0100 2009
Table: Differdingen [340970] (NO_LIMIT TEXAS_HOLDEM $0.50/$1, Real money)
User: Hero
Button: seat 8
Players in round: 2
Seat 9: dimitrissd ($100)
Seat 8: Hero ($100)
Hero posts small blind ($0.50)
dimitrissd posts big blind ($1)
---
Dealing pocket cards
Dealing to Hero: [8h, 8d]
Hero raises $2.50 to $3
dimitrissd calls $2
--- Dealing flop [Tc, 7s, 2d]
dimitrissd bets $1
Hero raises $5 to $5
dimitrissd calls $4
--- Dealing turn [8s]
dimitrissd bets $16
Hero calls $16
--- Dealing river [Qd]
dimitrissd bets $48
Hero raises $76 to $76 [all in]
dimitrissd calls $28 [all in]
---
Summary:
Main pot: $200 won by Hero ($199)
Seat 9: dimitrissd ($0), net: -$100
Seat 8: Hero ($199), net: +$99, [8h, 8d] (THREE_OF_A_KIND EIGHT)
***** End of hand R5-340970-1 *****


.... strange it doesnīt tell what hand the other guy had... but when we check the table HH we can see the hand! dunno...

Nekro
06-19-2009, 02:09 PM
Can you shut down every other non essential program until HM and Ongame are the only 2 left, MSN, Antiviruses, AHK scripts everything that wont cause the PC to crash if its closed and tell me if the problem persists

If it does can you try going to Hud Options > Player Preferences and for each layout go into appearances and move the opacity sliders all the way to the right then restart HM

lastly try updating your graphics card as it is often the problem

I have closed all programs (also ongame) except HM. HM alone is working perfect, but when i open the HUD now, the problem starts again.

Changed the opacity -> no change.

My graphic driver is not that old. I dont think, that the problem is here to find.

morny
06-19-2009, 03:36 PM
Escalated to Mike, hell respond asap

GrumpyDadPoker
06-20-2009, 09:18 AM
OnGame P5 Working fine here, smooth upgrade from 1.08.04 to 1.09.B7

Captain Gutshot
06-20-2009, 09:55 AM
hi,

I just upgraded to version 1.09 beta 7.

the tablefinder does show the tables correctly but the HUD doesnt start...

whats the problem here?

thank you
Captain Gutshot

Pegasos7
06-20-2009, 10:26 AM
hi,

I just upgraded to version 1.09 beta 7.

the tablefinder does show the tables correctly but the HUD doesnt start...

whats the problem here?

thank you
Captain Gutshot

I have same problem. HM imports all the hands but HUD doesnt start.
Fix this ASAP please.

morny
06-20-2009, 10:48 AM
You might need to use the table finder the first time http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

Captain Gutshot
06-20-2009, 10:59 AM
^^
It doesnt work here...

when i go to the table finder menu theres a message that says :"I can not find any unattached hands.Please wait until the manager has imported some"

morny
06-20-2009, 11:16 AM
Are the hands importing if you run a report after playing a few hands?

If not please answer these questions http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Captain Gutshot
06-20-2009, 11:59 AM
they are not importing.

could it be that i have the wrong HH folder?


C : programms/heypoker/resources/databases/+subfolders is what i have

alchemik
06-20-2009, 12:16 PM
ive wrote to support about hand histories.
HH are storied on

Download client:
XP
C:\Documents and Settings\%USERPROFILE%\Local Settings\Application Data\P5\bwin\handhistory
Vista
C:\Users\%USERPROFILE%\AppData\Local\P5\bwin\handh istory


post #2 in this thread

Captain Gutshot
06-20-2009, 12:39 PM
^^ thanks man but i cant find it there :(

Seaweed
06-20-2009, 12:51 PM
You might need to use the table finder the first time http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

I have the HUD working on the first table.
When I start a second table, the HUD does not start and no other options are available in Table Finder.
The HUD for the second table appears on the first table alternately with the HUD for the first table.
I understand that there is no Tournament Number in the Hand History - is this stopping HM knowing which table each hand history applies to, so it's just applying to the first table?

Seaweed
06-20-2009, 01:02 PM
I've just updated from Beta 6a to Beta7 and it appears to have fixed the problem.

alchemik
06-21-2009, 03:07 AM
^^ thanks man but i cant find it there :(

usually this are hidden folders in Windows so you have to make them thisible in Windows options

rudenzulrich
06-21-2009, 06:52 AM
The HUD still doesn't work in hand replayer in beta8.

morny
06-21-2009, 09:22 AM
Working fine for me, takes a few seconds to load though, can you try the following:

Make sure the table manager is launched
Make sure you only have 1 replayer window open as it can only display the stats on one at a time

rudenzulrich
06-21-2009, 10:17 AM
Working fine for me, takes a few seconds to load though, can you try the following:

Make sure the table manager is launched
Make sure you only have 1 replayer window open as it can only display the stats on one at a time

Still crashes, if the auto-import (and table manager) is launched. Otherwise, I can see only a "Hand history" sign but no stats. (The HUD works fine while I'm playing)

http://kepfeltoltes.hu/090621/replayer_www.kepfeltoltes.hu_.jpg

xerxesthegod
06-21-2009, 11:43 AM
Are the hands importing if you run a report after playing a few hands?

If not please answer these questions http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Mine are importing but I have the same problem. No HUDs and when I try to use table finder I have the same message.

It was working perfectly yesterday btw. I even updated to beta8 but it doesn't seem to solve the problem.

Captain Gutshot
06-21-2009, 01:32 PM
usually this are hidden folders in Windows so you have to make them thisible in Windows options

ok,i found it and everything is working fine.thanks a lot for the help :)

fozzy71
06-21-2009, 01:46 PM
Mine are importing but I have the same problem. No HUDs and when I try to use table finder I have the same message.

It was working perfectly yesterday btw. I even updated to beta8 but it doesn't seem to solve the problem.

Please start a new thread and answer these questions http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

8dyb8
06-21-2009, 02:42 PM
sng support please :)

Fiftyfifty
06-21-2009, 08:32 PM
Hi.

I have the same problem with Ongame (only Bwin) that my hands are imported, but no HUD is shown. The tablefinder cant find anything because the tables are all correctly recognized but show no action (0/10 players all the time) That leads me to the conclusion that the "setup heroes name"-thing does not work correctly with at least bwin for any reason. For the record: UAC is disabled. Everything else works fine.

Ivdd
06-22-2009, 01:21 AM
I have the same problem .
my hands are imported, but no HUD is shown. The tablefinder cant find anything because the tables are all correctly recognized but show no action (0/10 players all the time) That leads me to the conclusion that the "setup heroes name"-thing does not work correctly with at least bwin for any reason. For the record: UAC is disabled. Everything else works fine.

netsrak
06-22-2009, 03:30 AM
Didn't read the whole thread but all with problems please use the latest beta: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

saintanna23
06-22-2009, 01:24 PM
Helo,

The tablemanager of my holdem manger (update 1.09 beta 8) doesnt find anything on goalwin? What seems to be the problem? Is there a a solution yet?

Thomas

frankpark9
06-22-2009, 02:54 PM
well i did this solution last week and it fixed my problem of HEM not finding any hands and HUD not luanchin, but i woke up this morning and again the HUD doesnt work for unknown reasons it just REFUSES to pop up thres been no updated i didnt hcange my HEM AT ALL, this software is literally driving me insane WTF

fabio
06-22-2009, 03:32 PM
Guys, please send me an email to fabio@holdemmanager.net to arrange a Teamviewer-Session (http://www.teamviewer.com/)

al4as
06-22-2009, 07:52 PM
Do we know if HM now imports all hands ?
with the old soft, it was missing like 5-10% hands...

What about now ?

frankpark9
06-23-2009, 12:14 AM
i also notice holdem manager doesnt import the hand history if i close a table too fast how do i recover those hands manually?

maxL
06-23-2009, 05:17 AM
well for me it works fine, but the mucked cards dont appear at all. is this to get fixed?

netsrak
06-23-2009, 05:46 AM
@frankpark9: i don't know ongame, can you ask them to send the Hand histories via mail? If not there is no chance to recover the hands.
Don't leave the table to early.

@maxL: mucked cards should be displayed.
Please check: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=139
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=8

maxL
06-23-2009, 06:56 AM
@frankpark9: i don't know ongame, can you ask them to send the Hand histories via mail? If not there is no chance to recover the hands.
Don't leave the table to early.

@maxL: mucked cards should be displayed.
Please check: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=139
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=8

thank u for the fast response. now it seems to be working. ive ticked force on top, maybe this makes it work?!

--Mylene--
06-23-2009, 06:44 PM
Imported text hands from PT2 and PT3 dont work at Holdem Manager (1.09 beta 8 ) in Ongame. Please, help with this problem.

vingte
06-23-2009, 06:57 PM
Hi,

Just as many players already mention it, I start a new thread for that problem.

While using the replayer, HMHud crashes immediately with the new OnGame hands. If I try to open an hand before the P5, it works fine.

The hand is well imported, the Hud works while playing (even if it crashes sometime after 1 hour or so), but it crashes with some hands and don't launch with the other ones. If it crashes, I can replay the hand, but there is no stats for the players in the replayer and I get a fatal error telling me that HmHud stops to work.

HM 1.09 beta 7
Windows Vista Home basic (french version)
User has Administrator rights and UAC is disabled.

I try to open an old and a new HH, and in HM, they are stored exactly the same way.

netsrak
06-24-2009, 03:22 AM
Please mail this hands with a description and a link to this thread to fabio@holdemmanager.net

ruipinto
06-24-2009, 02:03 PM
everything was working just fine (importing hands and hud showing up perfectly).

Yesterday i took one day off...and today when i start playing on Bwin HEM recognizes the table on the table manager but nohands are imported to the software (altough the file on the "P5" folder keeps increasing in size, so the hands are being writen into my computer).

Any advice on how to solve this one?

Tks in advance.
Rui

netsrak
06-24-2009, 03:25 PM
Make sure you start both your poker client and holdemmanager as administrator or switch off UAC

Feroc
06-25-2009, 11:43 AM
Seems like there was a new little update this night?

HUD is not working for me at the moment. Import is fine, tables are shown correctly, but no HUD.

jelozano
06-25-2009, 11:59 AM
Seems like there was a new little update this night?

HUD is not working for me at the moment. Import is fine, tables are shown correctly, but no HUD.

Oh, no... again without hud....

jelozano

netsrak
06-25-2009, 12:37 PM
Please use the latest beta http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
and if this doesn't help follow the FAQ: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Joson
06-25-2009, 01:01 PM
Seems like there was a new little update this night?

HUD is not working for me at the moment. Import is fine, tables are shown correctly, but no HUD.

Same here. Worked just fine yesterday.

jelozano
06-25-2009, 02:35 PM
Same here. Worked just fine yesterday.

Servers were closed (updating) from 6 to 8 CET.

jelozano

Feroc
06-25-2009, 03:09 PM
Works fine again... restarting and clicking madly around helped.

jelozano
06-25-2009, 04:11 PM
Works fine again... restarting and clicking madly around helped.

Does the hud works then? nice.

jelozano

Feroc
06-26-2009, 01:56 AM
Yes, at least for the tables. It's still crashing at the Hand Replayer.

GrumpyDadPoker
06-26-2009, 04:19 AM
Yes, at least for the tables. It's still crashing at the Hand Replayer.

I experienced that too in 1.09.07 with 1.09.09 seems to work about right, including replayer.

PJFA1000
06-26-2009, 07:31 AM
When will it arrive?

GrumpyDadPoker
06-26-2009, 07:48 AM
When will it arrive?

Do you mean 1.09.09 availability? is out there for grabs!

fozzy71
06-26-2009, 07:53 AM
When will it arrive?

http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

PJFA1000
06-26-2009, 07:57 AM
Do you mean 1.09.09 availability? is out there for grabs!

What do you mean? Is multicurrency working with beta 9?

fozzy71
06-26-2009, 08:12 AM
What do you mean? Is multicurrency working with beta 9?

I don't think he noticed the Subject Line of your post. Multi-Currency is not in there yet, I don't believe. I do know it is very high on the to-do list, but the bugs in the 1.09 beta's have been taking longer than Roy had hoped.

The beta thread is here - http://208.109.95.123/forum/showthread.php?t=11641

and the revision list is here - http://www.holdemmanager.net/forum/showthread.php?t=11865

GrumpyDadPoker
06-26-2009, 08:45 AM
I don't think he noticed the Subject Line of your post. Multi-Currency is not in there yet, I don't believe.

True didn't notice you changed the subject of the thread, sorry

majorcrisp
06-26-2009, 05:30 PM
Hi Support,
I've noticed that split pots aren't logging properly and on all occasions showndown hands don't show villains hand.
I'm using version 1.09 beta 6a.
Is a new version available?
I apologise if this question has been answered elsewhere on this thread, but you can understand that trawling through 19 pages of this post would be a bit time consuming.

fozzy71
06-26-2009, 06:46 PM
The new version can always be found in the Releases Forum. (http://208.109.95.123/forum/forumdisplay.php?f=11)

Here is a direct link to the download for 1.09 beta 9, but I have no idea if your issue is solved in that version, yet. - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

player25
06-28-2009, 07:37 AM
Hi!

I downloaded newest beta but hands are not importing and either hud working. Where should i start to make this work? Sry but im not that clever with this configuration. There should be some manual for dummies :confused:

netsrak
06-28-2009, 07:43 AM
player25: i answered in your other thread

benthj
06-28-2009, 04:41 PM
Seems like I'm losing hands in each and every session.

Thought is was only because I started to play Omaha, but its also the case in holdem. Anything I can do, or should change, as I assume all hands are written to the files these days, after they went over to txt files?

rohan68
06-29-2009, 03:12 AM
hello

i find that HM works very well but it is the 3rd times i have a difference between my winings on HM and my bankroll on ongame....

i want to be sure that HM import all hands or jsut to be told it is not the case

it begins to make some money (180 doll) and i want to be sure that if it an error on ongame because their support knows the lack of money but i don't see the doll comes back and i have no news

if i'm sure HM get all hands (i believe it s the case because for vast majoritty of sessions HM and ongame got the same winnings) that means ongame steals me...

thanks for your answer i need to be sure of that

S4ndman
06-29-2009, 04:23 AM
I got the following problem:

If i turn off UAC completely my HM is not starting anymore (sth that he can not acces confil.log or sth like that)

Whenever I start HM as Admin I can not select the folder where the HH are stored. I already made all files visible and I can see the folder in my explorer. However in HM i do not see them.

And then whenever I run HM as a normal user, I can select that file, however nothing is importing.

Does somebody have a solution for that? I already read the FAQ btw.

netsrak
06-29-2009, 06:03 AM
S4ndman, please send a mail with a link to this thread to fabio@holdemmanager.net to arrange a teamviewer session.

Rvg72
06-29-2009, 10:44 AM
If you play a session on Ongame and you are missing hands / money please email me the entire hand history and let me know what you think you should have made or lost on the session and that should help me pinpoint the problem

Roy

rohan68
06-29-2009, 11:37 AM
i believe HM don't miss hands but ongame do...i just want to know if HM is known to miss hands or know to have all hands on my version

thanks

svoco
06-29-2009, 05:52 PM
Hi guys,

I was trying to add auto import folders but coudn't get past userprofile in this one...
C:\Documents and Settings\%USERPROFILE%\Local Settings\Application Data\P5\bwin\handhistory

I just can't see it there (Local Settings)... I found the HH files at this specific location but HM doesn't see this folder at auto import folder tree
(i don't know why but can't change it in XP from hidden to regular, it stays the same after changing and press apply and OK)

fozzy71
06-29-2009, 06:23 PM
Are you using: Start > My Computer > Tools > Folder Options > View > Show Hidden Files?

fozzy71
07-01-2009, 07:18 PM
Please try using the latest beta - 1.09 Beta 11. Link is in my Sig.

Fiftyfifty
07-01-2009, 07:19 PM
have you guys solved the hud problem?
I still dont get any hud on Bwin. Other Ongame sites work. So it cant be a general ongame problem i guess. I really dont know what is wrong. No beta update has fixed it so far.

vista home premium 64
UAC disabled. All processes are started as admin.
Auto import folder is set correctly at c:\users\...
Setup Heros name is done correctly for this site
Hands are imported
Table Manager shows 0/10 players all the time
Table Finder does not find any unatached tables (obv. cause they show up already as 0/10 players)
I have the same problem on my laptop and on my desktop pc. one with 1.09a the other already with 1.10a
I got it to work for 1 day after a random beta update which causes Hm to forget all settings. so i set it up exactly like the other pc and it did work for one day.

I really need to solve this problem.. any help? any suggestions?

netsrak
07-02-2009, 05:25 AM
Please send a mail with a link to this thread and all the details to fabio@holdemmanager.net to arrange a teamviewer session

jungledrum
07-05-2009, 05:51 AM
I managed to get hands auto importing into HEM 1.09 beta 13 but I cannot get the HUD to appear. The Table Manager is unable to detect any tables, even after sitting and play for an hour. I've been using HEM for 6 months so I'm surprised I can't figure this one out. Any help guys?

netsrak
07-05-2009, 06:14 AM
Was HM working on Ongame for this 6 months?

Anyway please answer the questions in the FAQ:http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174 and post them here.

S4ndman
07-05-2009, 09:55 AM
I have the same problem as fiftyfifty.

is there already a solution?

MALAQUIAS77
07-05-2009, 01:15 PM
Importing is ok, stats ok, but when I play for 10 minutes, everything crashes down, and I have to switch off my computer. Total collapse. What should I do?

funkytoni
07-05-2009, 03:27 PM
The only way to import hands and HUD works is to download the beta ?

MALAQUIAS77
07-05-2009, 03:35 PM
ONCE AGAIN: instead of 10 minutes, now it lasts until 30 minutes.

ashleyc
07-06-2009, 04:23 PM
ive wrote to support about hand histories.
HH are storied on

Download client:

Vista
C:\Users\%USERPROFILE%\AppData\Local\P5\bwin\handh istory




I can't find HH files anywhere. Where else may they be stored?

http://img29.imageshack.us/img29/533/ongame.jpg (http://img29.imageshack.us/i/ongame.jpg/)

netsrak
07-06-2009, 04:56 PM
I guess its a "hidden" folder like explained here: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=67

fozzy71
07-06-2009, 05:00 PM
You can't see it because it is 'hidden' by windows vista. You need to set windows vista to show hidden files and folders - http://www.bleepingcomputer.com/tutorials/tutorial130.html


Then you should be able to see the \AppData directory and sub-folders.


*edit - LOL. We keep posting at the near same time. I open up multiple threads in multiple tabs, and answer them one at a time, so sometimes it has been 10 or 20 minutes since I first opened the thread before I post a reply. :p

navi
07-06-2009, 05:11 PM
The HUD has stopped working today with Hollywood Poker. It was working yesterday but despite hands being imported it does not appear (1.09 beta 13 btw). Thanks.

navi
07-06-2009, 06:44 PM
You can disregard my previous post. I had ticked "Click For Popup" in the table preferences. Once I unticked it the HUD works.

fozzy71
07-06-2009, 06:46 PM
You can disregard my previous post. I had ticked "Click For Popup" in the table preferences. Once I unticked it the HUD works.

I just did a remote support session with someone that had clicked that option. I didn't even know the option was in the HUD now. :o

navi
07-06-2009, 06:50 PM
Fozzy, I've posted a thread in the HUD bugs section in relation to this so Mike or whoever can look into it.

hpetit1-eric
07-07-2009, 03:46 AM
hello

I want to buy a version that works with winamax (ongame)

and under windows vista



no reponse of suport hm

help, before to buy version hm

thank you

fozzy71
07-07-2009, 07:34 AM
There is only 1 Holdem Manager you can purchase, and it works with Ongame. You won't have to 'pick a version to buy'.

The current beta version is buggy for some people, but that's somewhat expected as they work thru the new features in the beta releases of 1.09 to get it stabilized. I directed you to this thread, so you could read about the current beta bugs, and ask other Ongame players about the stability.

Fiftyfifty
07-08-2009, 11:47 AM
still the same problems.

i got one PC to work with version 1.09 beta 11, but the other works with no beta.
Now today the one PC that worked doesnt display the HUD again. And slowly i get really upset about this hole thing.. is that so hard to find that stupid mistake in the software? sometimes it works, sometimes it doesnt.. both PCs with the same system (vista 64 home premium)... I really play a lot on ongame and its kind of not so good to play without stats the hole time.
Beside this HM is still not importing all hands. I had a huge difference 2-3 times after a session in HM compared to my real winnings.

S4ndman
07-08-2009, 12:09 PM
Hey FiftyFifty,

I figured out how the HUD will work (at least for my computer).

I guess you also use a different layout when you play. In order to make the HUD appear you first have to play a few hands with the standard layout (the HUD will appear), then close the table, copy the new layout to the BWIN archive and start playing. The HUD will then re-appear.

Hope this helped!

hpetit1-eric
07-08-2009, 12:46 PM
I just buy and install the version 1.09 beta 13
for now, it looks to operate on winamx and ps
There may be the problem or mtt hm has a different table for each change

ty all

Adammo69
07-08-2009, 01:20 PM
Hi guys,

Dont u have any problems with HUD after last soft update (06-07-2009) ?
I try to use it now at the tourney, hand import works fine but HUD doesnt show anything :-((( (TowerPoker).

Looks like at ring games tables HUD doesnt work too...

Fiftyfifty
07-10-2009, 01:16 PM
Hey FiftyFifty,

I figured out how the HUD will work (at least for my computer).

I guess you also use a different layout when you play. In order to make the HUD appear you first have to play a few hands with the standard layout (the HUD will appear), then close the table, copy the new layout to the BWIN archive and start playing. The HUD will then re-appear.

Hope this helped!

Hi and thank you for the help. Unfortunately this is not what causes the problem. I have reinstalled HM on both PCs now and the first session with the new install works with HUD on Ongame (with Table Finder). But the next day the HUD wont show up again. If you reboot the PC now the HUD works. But only if I open another site first.
Needless to say its very anoying to reboot every time. I hope you guys fix this problem soon.

funkytoni
07-16-2009, 05:11 PM
HM dont import hands now...

And its work 2days ago, (after the update).

I dont understand.

Even if i "import file" and choose the hand history file = 0 files found

Sukosen
07-17-2009, 06:09 AM
HM works with the new ongame software but only partly as it doesn't show stats like the SB steal, HU limp reraise and if one uses much like that (only), one does not see even stuff like how many hands someone plays and how often he raises (preflop), and it shows some "100%" in their place as combined (those two stats are not there but there is always some "100" instead), and so it's no wonder there is a major lack of players. Also, until I missed it or it has been corrected, the instructions didn't have the Windows XP instructions of how to make the HM work with Ongame, the path not being the same. I have the latest 1.09 beta 18a version.

Shithapp3ns
07-19-2009, 06:01 PM
HEM imports my hands, but I can't see them in HEM and my HUD doesn't work on Betsafe. Tablefinder doesn't find any tables as well, and it doesn't show the red dot, so I can find the table manually.

I downloaded the newest beta, but it didn't help.

What should I do? Is it possible to get a Teamviewer session?

fozzy71
07-19-2009, 06:29 PM
HEM imports my hands, but I can't see them in HEM and my HUD doesn't work on Betsafe. Tablefinder doesn't find any tables as well, and it doesn't show the red dot, so I can find the table manually.

I downloaded the newest beta, but it didn't help.

What should I do? Is it possible to get a Teamviewer session?


If you have Vista, please verify that UAC is still off. (http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73) If it is on, please turn it off and reboot.

Please verify you have 1.09 Beta 18a. Many people say they have they have the latest version, but don't. You can download the current Beta from the link in my signature. If that doesn't help, or you already have Beta 18a, please answer these questions. (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174)

.error
07-20-2009, 03:26 PM
Hello,

Are you planning to start calculating EV for 5max deepstack tourneys?
The HM thinks there are 8 players and doesn't calculate EV ($300+20 and $500+25 buy-ins).

fozzy71
07-20-2009, 08:03 PM
Hello,

Are you planning to start calculating EV for 5max deepstack tourneys?
The HM thinks there are 8 players and doesn't calculate EV ($300+20 and $500+25 buy-ins).

I forwarded your question tot he developer.

Rvg72
07-21-2009, 02:06 PM
Hello,

Are you planning to start calculating EV for 5max deepstack tourneys?
The HM thinks there are 8 players and doesn't calculate EV ($300+20 and $500+25 buy-ins).

Please send a hand history to us and we should be able to add it

Roy

.error
07-21-2009, 04:01 PM
Roy,

Tell me please, where to send and in which format?

And one more problem I experience with tourneys:

If the hands are imported while playing, EV and tourney results are displayed correctly in the Results->Data view Tab. But if I import HHs after playing (if import is not running while playing), EV is not calculated and the tourneys are not displayed in the Tab mentioned above.

Could you please do smt. with this?

fozzy71
07-21-2009, 04:30 PM
Zip and email the original hand history files to support@holdemmanager.net with a link to this thread.

.error
07-21-2009, 04:43 PM
E-mailed.

AstonMartin
07-22-2009, 02:10 PM
HUD sometimes work sometims not its pretty sick, i have to restart my computer if it doesnt work, now its not even imorting hands

fozzy71
07-22-2009, 02:15 PM
HUD sometimes work sometims not its pretty sick, i have to restart my computer if it doesnt work, now its not even imorting hands

Please answer these questions. (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174)

AstonMartin
07-22-2009, 02:17 PM
LOL now its my ongame client is crushing with new update WTF

AstonMartin
07-22-2009, 02:38 PM
I POST IT HERE COUSE I CANT START NEW THREAD IN "HUD BUGS"

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

LATEST

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

ONGAME 5-MAX

2a) Have you clicked the Start Auto Import Button?

YES

3) Have you the settings exactly as per the FAQ for your site?

YES

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

YES

5) Are the hands being imported into Holdem Manager?

SO SLOWLY THAT I CAN SAY NO AND STOPPING TAKES SO MUHC TIME TOO

5a) Do they import if you create a new database?

THE SAME PROBLEM I HAVENT WHEN I HAD BETA 18 AND LOWER

IT OCCURED WHEN I DID AN UPDATE TO 19

6) Have You Tried the Table Finder and did it work?

ITS NOT IMPORTING SO I DID'T EVEN TRY

7) If you open the HH are they written in English?

YES

8) If your using Vista have you UAC disabled?

XP

9) Have you attached the holdemmanager.config file?

YES

see this: estimated time 3h ! it never was so long, one more thing it alwasy imports all hand not just from today but from all days after i start HEM

http://img204.imageshack.us/img204/5709/hem.jpg (http://img204.imageshack.us/i/hem.jpg/)

AstonMartin
07-23-2009, 06:58 AM
no reply ??
here is what i did: i had about 40K hands in ongame HH i moved somewhere else 37 out of 39 files in that folder and now It has to import only hands from yesterday so its working Hud as well but why suddenly the whole process is taking so much time (importing all hands i have)

fozzy71
07-23-2009, 07:45 AM
..

see this: estimated time 3h ! it never was so long, one more thing it alwasy imports all hand not just from today but from all days after i start HEM
...

It sounds like you never setup an archive folder and HM has to read every duplicate hand history every 5 seconds during an auto import. Or you possibly assigned your archive to the same path as your played hand histories. You should be using Import From Folder, not Auto Import, for bulk imports.

To verify and change the archive path:

Options > Configure Auto Import Folders > Edit > Archive Folder:

Igotrythm
07-23-2009, 07:56 AM
Hello,

I have studied Holdem Manager and I think I could like it very well. But... I play B'Win (Ongame) and I can not decide to purchase HM or not, because I read almost everywhere that HM does not important hands and does not show hud properly. I could use some information. Does it work with that site or not? Thank you. :)

fozzy71
07-23-2009, 08:25 AM
I would suggest taking advantage of the 15 day trial so you can see for yourself how well it works.

AstonMartin
07-23-2009, 08:38 AM
It sounds like you never setup an archive folder and HM has to read every duplicate hand history every 5 seconds during an auto import. Or you possibly assigned your archive to the same path as your played hand histories. You should be using Import From Folder, not Auto Import, for bulk imports.

To verify and change the archive path:

Options > Configure Auto Import Folders > Edit > Archive Folder:

ok now i see the problem it doesnt import every 5 sec but only on every day i start autoimport as u can see i have setup archive folder...

but after i looked into this direction in explorer it doesnt exist (when i reinstalled HEM i just copied CONFIG foler and maybe thats why, i just never had to setup it probably thats the problem)

I now created the folder that u can see below and it should be good now

thanks for reply


http://img142.imageshack.us/img142/9172/hemq.jpg (http://img142.imageshack.us/i/hemq.jpg/)

solice
07-23-2009, 12:42 PM
good now

AstonMartin
07-24-2009, 01:32 PM
my probelm didnt disapear its the same again it imported few hundred hands then suddenly it didnt catch any more hands thouth i was playin, now when i click "auto import" to doest want to import though i have only one file in HH folder

i have all setup correctly, also when i click "stopo import" its like "stopping..." and doest want to stop

AstonMartin
07-24-2009, 01:38 PM
and it works again dont know why, probably tomarrow it wont and so forth

sounded_simple
07-26-2009, 01:07 PM
and it works again dont know why, probably tomarrow it wont and so forth

I had a similar problem to you, I found that there was a HH file in the folder where the Ongame client saves files - they were normal files from the previous day that had been imported OK.
I deleted this and everything started to work again.

AstonMartin
07-26-2009, 01:18 PM
did u delete all files in HH folder ??
couse i had about 40 files and i left only one but its still sometimes deosnt want to import

sounded_simple
07-26-2009, 01:50 PM
I only had one file there, hem wouldn't import it but the hands were already in the database.
Try moving the file somewhere else so the folder is empty - at least you will get new hands working, Im not sure how you would go about getting these files if they are not imported already.

AstonMartin
07-26-2009, 02:33 PM
i have all imported already, i will delete that last one file and maybe this will help

AstonMartin
07-27-2009, 01:46 PM
didnt help, sometimes it works and sometimes its like "Auto importing...." for ever and it doesnt want to import

tiratrocos
07-27-2009, 01:56 PM
Hello,

I have studied Holdem Manager and I think I could like it very well. But... I play B'Win (Ongame) and I can not decide to purchase HM or not, because I read almost everywhere that HM does not important hands and does not show hud properly. I could use some information. Does it work with that site or not? Thank you. :)

It definitely worth it!

Althought you can see lots of problems in this thread they are mostly because ongame changed software lately.

I have been using it with several skins (RK, betsson, bwin, pokeridol, betsafe) and it always worked fine with me in general, only some minor issues now and then but support here is great so you probably will get any issue sorted quickly.

Anyway, you can use the trial to see if it works for you ;)

Can't live without it now :cool:

AstonMartin
07-28-2009, 06:37 AM
....

Can't live without it now :cool:


+1

gidi
08-03-2009, 02:18 PM
hi,

i play at towergaming (ongame) and also have huge problems with the import of my hands. the autoimport is working fast but HM misses to import something like 5% of the hands i play. thus my stats and graphs are not correct and HM is useless for me.

i already deleted the "handhistory.log" file in the P5 folder but it is still the same problem.

in despair....
gidi

fozzy71
08-03-2009, 03:31 PM
Can you verify that you are using 1.09 Beta 21? Can you find some of the problem hand histories and zip and email them, with a link to this thread, to support@holdemmanager.net.

gidi
08-03-2009, 03:53 PM
yes it is 1.09 21.
i will play some hands today and send you the not imported ones.

€: i played another 350 hands and i recognized it 2 times. both happend when i was in a pot and went to a showdwon where i won.

Pegasos7
08-04-2009, 02:35 PM
I have had many problems with importing after upgrading 1.09 beta 17 to 21, before that everything worked perfectly.
cos HM imports duplicate hands every time i start the importing and after the upgrade importing has slowed down tremendously(might have been 5 hands/second) so it has taken about 15-30min to get HUD fired up, so i have been manually archiving after about few thousand hands to lessen the time importing.
now when i upgraded to 23a it doesnt import anything, and there is one "handhistory.log" in the P5/handhistory directory so when i play new hands and ongame writes new hands to the log, the importer doesnt notice anything.

Help ASAP please, and ask if i wrote something unclearly :P