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Moonwalk
08-31-2011, 11:58 AM
HUD was working fine for months, but ow I can't seem to get it to show up properly since today. When I play on 6 tables, I can see stats on one or two tables and even there they show after random number of hands. I tried relaunching Pokerstars many times as well as HoldemManager but same thing happens over and over again. I updated HEM but problems remain. I should add that my hands are imported properly. Solution?

Sarek
08-31-2011, 12:10 PM
We are aware of the issue and working on a solution, for HM1 and HM2 both. Fix will be published ASAP.
For now, please use Table finder
http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

Sarek
08-31-2011, 03:33 PM
Fix put, download this
http://www.holdemmanager.com/Downloads/HmUpdate_1.12.0.exe

titoy
08-31-2011, 06:44 PM
I also experienced the same awhile ago. No HUD display on all tables. But when i restarted my computer and re launched stars and HEM, HUD already displayed. Do i still need to install this fix?

titoy
08-31-2011, 07:20 PM
oh never mind. HUD won't display on all tables. I guess i have to install it.

Patvs
08-31-2011, 08:48 PM
The update fixes Fast/fast and CAP tables, but there is still an issue with Deep, Ante tables.
Use the TableFinder as a temporary solution: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD

language fan
08-31-2011, 11:19 PM
Fix put, download this
http://www.holdemmanager.com/Downloads/HmUpdate_1.12.0.exe

when I click this link it opens a new web page and I get a pop-up box that says:

c:\user\AppData\Local\Temp could not be saved, because an unknown error occurred. Try saving to a new location.

When I close the box the web page says:

Firefox can't find the file at http://wpc.0997.edgecastcdn.net/000997/HM/Downloads/Hm_1.11.07b.exe. Check to see if the file name is correct or if it was moved/deleted.


Is anyone else having this problem?

Patvs
08-31-2011, 11:36 PM
Try saving it to desktop before you run it.
And use Internet Explorer.

TenPoker
09-01-2011, 06:17 AM
I am having a similar issue with the HUD on Pokerstars. The hud is displayed on all tables, but the stats are in the wrong places. At some tables the stats are over the correct players, but at most tables they are not. Often times the stats seems one off, the stats shown are the stats of the player to the right and sometimes the stats seem randomly placed over the players at the table.

I use a preferred seat and the table ninja theme.

Patvs
09-01-2011, 06:51 AM
Re-read: http://faq.holdemmanager.com/questions/34/PreferredSeating and check your settings.

Right-click on the tablename in TableManager and manually set the number of seats.
Some 8 handed tables can be detected as 9/10 handed (or vice versa)

James666
09-01-2011, 07:05 AM
I don't understand a clue, my HUD works fine for over 1 year and now and don't have a HUD at any table, where can ifind tablefinder in HEM? Confused?

dudizada
09-01-2011, 08:55 AM
i install the update it fix my problem in the fast tables but not in the short tables in HU tables?
r u working on that too?

Moonwalk
09-01-2011, 09:16 AM
HUD for 6max 100bb tables works flawless after installing fix. Thank you.

Patvs
09-01-2011, 09:22 AM
Update to http://www.holdemmanager.com/Downloads/HmUpdate_1.12.0.exe
Another update to fix deep, ante tables will be released later today.

Use the TableFinder as a temporary solution: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD



I'm not aware of any issue with Short HU tables. Can you email us the handhistory file for the table where the HUD didn't pop up?

leits
09-01-2011, 11:20 AM
In short HU tables HUD doesent work. if i open pokerstars replayer i can see stats there but not in the real table :S?
wierd .. ive updated hem to 1.12

dudizada
09-01-2011, 11:27 AM
In short HU tables HUD doesent work. if i open pokerstars replayer i can see stats there but not in the real table :S?
wierd .. ive updated hem to 1.12
same here +1
also i can see the stats in the replayer of HM
send to you hand history as request

lalakis
09-01-2011, 12:58 PM
I downloaded and installed 1_12 update, still ''Fast'' and ''Deep'' tables stats doesn't appear and hud dont work. Any new updates?

Sarek
09-01-2011, 01:52 PM
Will be released later. Soon.

leits
09-02-2011, 03:39 AM
Still no fix for it?

e: hello? How long it will take :S?

Patvs
09-02-2011, 08:51 AM
Can you email us the handhistory file for the short HU table where the HUD didn't pop up?
Does it popup if you use the TableFinder: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD ?

napsus
09-02-2011, 09:30 AM
any updates on the antes? ETA?
many thanks

Patvs
09-02-2011, 09:48 AM
Another update to fix deep, ante tables will be released later today.

Use the TableFinder as a temporary solution: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD

leits
09-02-2011, 12:44 PM
What about short tables, especcialy HU? I already sent hand history to your email.
e: with table finder stats come to the table .. but its annoying to use it evry time ..

Sarek
09-02-2011, 01:15 PM
They are also worked on, developers are aware now.

Patvs
09-02-2011, 07:30 PM
Hold'Em Manager Poker Software - Poker Tracking and Analysis Software 1.12.01 (http://www.holdemmanager.com/Downloads/HmUpdate_1.12.01.exe)


Stars Deep Ante / Fast table fix
Stars Table Scanner (Classic-Scan) fix
Fixed doh stats in HUD
Cake HUD now functional (beta)

Note: the Insta-Scan on PokerStars will take another 4-5 days to fix. Stars changed the server protocol.

lalakis
09-02-2011, 09:27 PM
I downloaded and installed the update, still Fast and Deep tables stats aren't appear.

Sarek
09-03-2011, 05:03 AM
What version number is shown in HM main window header?
If not 1.12.01 - then you have installed update not in the right folder.

mentatat
09-03-2011, 08:23 AM
Deep stack table fix works for me! Thank you for the quick turnaround :).

napsus
09-03-2011, 10:54 AM
thanks <3

lalakis
09-03-2011, 11:10 AM
What version number is shown in HM main window header?
If not 1.12.01 - then you have installed update not in the right folder.

The version is 1.11.06 i cant understand though why the update can not be install properly. C:\Program Files\RVG Software\Holdem Manager- the destination folder is ok, clients of manager and pokerstars are closed as well. Any help would be appreciated.

Partylurker
09-03-2011, 04:29 PM
I installed the fix, HEM says 1.12.01, deep tables work but 4-bet stats still say doh. Also the table manager says 1.12.0 still, dunno if thats relevant.

lalakis
09-03-2011, 04:38 PM
mine works fine now. ty very much

Patvs
09-03-2011, 09:12 PM
@partylurker: Fold to 4bet? In which popup?
hud options---> player preferences--> stats tab---> try changing the "old style popup" change the setting for all the stats

Sarek
09-04-2011, 04:34 AM
The version is 1.11.06 i cant understand though why the update can not be install properly. C:\Program Files\RVG Software\Holdem Manager- the destination folder is ok, clients of manager and pokerstars are closed as well. Any help would be appreciated.

Please do right-click on desktop HM shortcut - properties - find target
and see in which folder it is really installed

61Chris61
01-11-2012, 10:00 AM
HM

Can you tell me which is the latest version to download for fix the Hub not showing in PokerStars.
I play lots of 50/50 SNG and all Hub not showing recently..

Thanks

61Chris61
01-11-2012, 10:50 AM
HM

Can you tell me which is the latest version to download for fix the Hub not showing in PokerStars.
I play lots of 50/50 SNG and all Hub not showing recently..

Thanks

I did the updated but HM promt me to register the software again.
I try but it fail and say I need to reset the profile in order to register the software again.
I try and went into the HM account page, click on the 'reset profile' button, but it just does not reset.
I think there is a problem with that page as the reset button does not work

HM, please help

fanapathy
01-11-2012, 12:25 PM
Hi,

I haven't played in about a week

Now on stars, there's no hud at all. Restarted computer, PS, TN, HEM etc multiple times. Tried relaunching hud many times. There's nothing. Table stats window thing, what ever it's called, is there/hands are being logged, but nothing else


????

Patvs
01-11-2012, 02:22 PM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

If it asks you to reactivate it, click register, and activate it again with your current serial key.
If you get an error: please send your updated Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

fanapathy
01-12-2012, 03:05 AM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

If it asks you to reactivate it, click register, and activate it again with your current serial key.
If you get an error: please send your updated Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

That solved it. :)

Thank you!

61Chris61
01-12-2012, 09:29 AM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

If it asks you to reactivate it, click register, and activate it again with your current serial key.
If you get an error: please send your updated Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

Send the Reg.log to where?

Patvs
01-12-2012, 10:18 PM
support@holdemmanager.com