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View Full Version : First time user! Error starting up HEM



jjmcjohnson
06-08-2009, 01:07 PM
Not sure if this is the right forum but I entered in my registration code and HEM said it was going to search my computer for poker sites and add those to HEM. I clicked okay and HEM shuts down as well as giving me the following error message

http://img189.imageshack.us/img189/5724/23547571.jpg

pls help me!:confused:

morny
06-09-2009, 05:50 PM
Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

if the problem persists Please follow the instructions for uninstalling and reinstalling .net framework here: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=14

Finally are you using XP 64 bit http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=132