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CarolinaK1d
08-14-2008, 07:36 PM
I'm using Win XP and the trial version of HM. I followed the FAQ guide and also checked to make sure everything that's supposed to be running is running. HUD won't show up though.

morny
08-15-2008, 02:31 PM
Have you read the FAQ for site specific instructions?

http://208.109.95.123/faq/afmviewtopic.aspx?topicid=43

If that dosent work please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder

CarolinaK1d
08-15-2008, 03:53 PM
Ahh, first time I've seen that section. I'll go through that and report back.

CarolinaK1d
08-20-2008, 12:54 AM
Ok, went through that section and the HUD still isn't working. The tables appear in the Table Manager but under the "Players" tab it's showing 0/6 when I'm playing full ring which is obviously wrong and none of the other info changes.

This is really tilting the hell out of me not being able to get this to work. How can PokerOffice, which is a much inferior product, work so well for so long and yet I can't get this to work even once??

Darkolas
08-20-2008, 11:38 AM
I am having the exact same problem.

Using Windows XP. I just barely downloaded the client and installed it. I already had a PostgreSQL service running for Poker Tracker, so I just ran the HM installer and added a new database to the existing service. I setup the Auto Import of my HH. I can see all my previous HH in HM no problem, and it even started opening Table Manager automatically like it should. However the HUD simply wont appear on the tables. The tables stats all show up as 0's in the Table MAnager, and if I try to do the Table Finder it says "I cannot find any unattached hands, Please wait until the MAnager has imported some".

Please help. I have scoured both these forums as well as the old ones and nothing is helping. I am at my wit's end after a few hours of going at it.

morny
08-20-2008, 12:50 PM
please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder and let me know which sites your trying to set this up for

CarolinaK1d
08-20-2008, 02:52 PM
Ok, it's attached. I'm trying to set HM up for PokerStars.

FacePlant the Felt
08-20-2008, 04:17 PM
please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder and let me know which sites your trying to set this up for

Hi Morny,

When you find the problem in the config file please post it here. I have been launching the HUD from a shortcut for a while now.( Pokerstars)

BTW.....dragging a link from the HM folder to the start menu doesn't work for me. I must create a shortcut on the desktop then drag it to the start menu(strange).

Thanks, Ed

Darkolas
08-20-2008, 04:57 PM
OK attached mine as well. This is for Full Tilt. I think I already included all other pertinent info in my above post.

pokernobody
08-20-2008, 05:11 PM
I'm having the same problem at Absolute running XP. Table manager reads the correct name of every table I open, but every table reads 0/6, even if it's not a 6m table.

Darkolas
08-20-2008, 05:36 PM
OK guys got it working. Try this:

1. Run Holdem Manager first but dont autoimport yet.

2. Run your poker program.

3. Pick a table AND SIT DOWN. This is where we left off with al the stats in Table Manager at 0.

4. Autoimport.

5. Wait a two hands and it should finally pop the HUD up and start recording hands.

6. Once you finally get a table showing HUD, you will need to click "HUD Options" -> Reload HUD when you add a new table and then again wait a few hands.


LONG STORY SHORT: Its bugged but we have a work around. Can you fix it please?

morny
08-20-2008, 06:05 PM
Ok, it's attached. I'm trying to set HM up for PokerStars.

Can you look at this FAQ and confirm the following http://208.109.95.123/faq/?f=147

1) Configuring Poker Stars Settings: Is Stars set to save to this location: C:\Program Files\PokerStars\HandHistory\ and is it set to english

2) Are you using this version http://www.rvgsoftware.com/hm/hmupdate1.06.02.exe

3) Delete the current auto import folder and set it up with this C:\Program Files\PokerStars\HandHistory\ and dont choose your username but do choose subfolders and move files after import. Youll need to restart HM for the effects to take place

4) Confirm The Hand Histories are saving to the C:\Program Files\PokerStars\HandHistory\ folder: Please go to that folder while playing and confirm that their is new HH being spawned while you play

5) http://208.109.95.123/faq/?f=129 verify if the files are showing up in HM

Let me know the results for all 5 and also see if the table finder works http://208.109.95.123/faq/?f=54

morny
08-20-2008, 06:06 PM
OK guys got it working. Try this:

1. Run Holdem Manager first but dont autoimport yet.

2. Run your poker program.

3. Pick a table AND SIT DOWN. This is where we left off with al the stats in Table Manager at 0.

4. Autoimport.

5. Wait a two hands and it should finally pop the HUD up and start recording hands.

6. Once you finally get a table showing HUD, you will need to click "HUD Options" -> Reload HUD when you add a new table and then again wait a few hands.


LONG STORY SHORT: Its bugged but we have a work around. Can you fix it please?

Can we arrange a teamviewer session so i can get some more info on this bug. Email me morny@holdemmanager.net if this suits

morny
08-20-2008, 06:11 PM
I'm having the same problem at Absolute running XP. Table manager reads the correct name of every table I open, but every table reads 0/6, even if it's not a 6m table.

Can you look at this FAQ and confirm the following http://208.109.95.123/faq/?f=126

1) Are you using this version http://www.rvgsoftware.com/hm/hmupdate1.06.02.exe

2) Confirm The Hand Histories are saving to the C:\Program Files\Absolute Poker\HandHistory\Your Username folder: Please go to that folder while playing and confirm that their is new HH being spawned while you play

3) http://208.109.95.123/faq/?f=129 verify if the files are showing up in HM

Let me know the results for all 3 and also see if the table finder works http://208.109.95.123/faq/?f=54

Darkolas
08-20-2008, 07:00 PM
To be quite frank, I am extremely frustrated at this point. I guess it is normal with this program to have to wait several hands before the HUD pops up, as confirmed by my friend who recommended this program. This is a slight annoyance, but now I have a new roadblock:

My HUD is not shows stats from all my HH, but rather only from the HH from the current table. Double clicking the asterisk to the left of the HUD panels doesnt do a thing. I thank you much Morny for you quick responses and offer to help, but I think I am going to move on until this program matures a bit. For what its worth, this program pooks promissing - if only the kinks were worked out.

CarolinaK1d
08-21-2008, 03:55 PM
Can you look at this FAQ and confirm the following http://208.109.95.123/faq/?f=147

1) Configuring Poker Stars Settings: Is Stars set to save to this location: C:\Program Files\PokerStars\HandHistory\ and is it set to english

2) Are you using this version http://www.rvgsoftware.com/hm/hmupdate1.06.02.exe

3) Delete the current auto import folder and set it up with this C:\Program Files\PokerStars\HandHistory\ and dont choose your username but do choose subfolders and move files after import. Youll need to restart HM for the effects to take place

4) Confirm The Hand Histories are saving to the C:\Program Files\PokerStars\HandHistory\ folder: Please go to that folder while playing and confirm that their is new HH being spawned while you play

5) http://208.109.95.123/faq/?f=129 verify if the files are showing up in HM

Let me know the results for all 5 and also see if the table finder works http://208.109.95.123/faq/?f=54


I verified everything and it's still not working. When I go to Table - Table Finder, I get the error message "I can not find any unattached hands. Please wait until the manager has imported some." So then I checked #5 on your list and sure enough, none of my hands are importing into HM. I have the auto import setup correctly. Next??


Edit: Ok on step 5 when I go Cash Games TAB - Reports TAB, it's picking up hands from 3 days ago and older. Anything from the past 2 days though it's not detecting for some reason.

morny
08-22-2008, 02:18 PM
Ok can you send me some of those HH that didnt show up please morny@holdemmanager.net and also create a new database in the meantime and see if it imports into that one http://208.109.95.123/faq/?f=146