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Journeyman54
08-30-2011, 12:13 AM
So I normally play on Full tilt but since the site has been shut down for a while. I've decided to make the move over to stars. I just updated HEM today to the newest version (1.11.07b). The hud isn't showing up for some reason. I have no clue why but if anyone can help me I'd really appreciate it. I really need to get grinding here asap. Thanks a lot guys. :)

Patvs
08-30-2011, 12:36 AM
Make sure the lobby language is in English.

Check if PokerStars is saving the handhistories (in English) and they're being imported: http://faq.holdemmanager.com/questions/6/PokerStarsSetup

Go to hud options--> player preferences--> use for tab and make sure your HUD is assigned to PokerStars (or to ANY SITE) and not just linked to Full Tilt.

Jerinho
08-30-2011, 06:59 PM
I am having the same problem. Did everything you suggested. Hands are imported, but the hud doesn't show. Any ideas?

I have the latest version.

Edit: HM is running perfectly on other clients.
Edit 2: Same problem on Party. However Ipoker works. Hud is selected for any site.

Patvs
08-30-2011, 09:39 PM
Try creating a new database: Options--> Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager

And try the TableFinder: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD to force the HUD to come up.

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.

BRENDL12
08-31-2011, 09:06 AM
not working here either...

was working perfectly yesterday

Rylai
08-31-2011, 09:30 AM
not working here either...

was working perfectly yesterday
exactly the same problem

add. dont work on fast tables

hm_user
08-31-2011, 09:54 AM
seems to be a common problem.

mine was working fine until today as well. I changed absolutely nothing in the setup.

And then midsession today I started getting problems. At first only my 2/4 nl cap tables were not showing any hud stats. now after several restarts no cap tables show hud stats at all.

Donked around on some micro NL tables and it worked there. I have already done updates but no effect. any more suggestions?

darkrem
08-31-2011, 10:10 AM
Was forced to update stars this morning and the HUD isn't working anymore on all tables

Workd on a 1/2 cents fast and normal. Doesnst on 100NL and 200NL both Euros fast tables

Table manager sees every table im on, just 0/6 players on every one

katinas
08-31-2011, 10:21 AM
fix stars ffs! :(

Striver
08-31-2011, 10:32 AM
Confirm same problem, HM1 and 2, hands are being imported but no HUD. Weirdly, if I use HM2's table finder, it finds the table, but states there are no hands being played on it despite the HUD being updated. Must be a change to the fast table HHs.

Elbeto87
08-31-2011, 10:43 AM
Same problem here. Yesterday it worked fine but today I opened 4 tables and just in one of them, the hud was working.

In the rest ones, I tried the table finder and nothing happen.

I don't know if it could help, but Table Scanner is not working neither.

Elbeto87

zx9r
08-31-2011, 11:00 AM
The same here. It was was working until yesterday

Sarek
08-31-2011, 12:05 PM
We are aware of the issue and working on a solution, for HM1 and HM2 both. Fix will be publisged ASAP.
For now, please use Table finder
http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

Striver
08-31-2011, 12:23 PM
Thanks Sarek. I can confirm that table finder works.

If you are using HM2, to set the HUD config to what you desire you need to click on config on the tables > desired config as the option in HM2 itself does not work.

zx9r
08-31-2011, 12:40 PM
We are aware of the issue and working on a solution, for HM1 and HM2 both. Fix will be publisged ASAP.
For now, please use Table finder
http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+


Table Finder is another application ? In such case where can I download it ?

Thanks

DanielHdez
08-31-2011, 12:41 PM
The same probelm to me

Do you guys still cant make the HUD works??

Elbeto87
08-31-2011, 12:45 PM
Table Finder is not working to me.

Ty

Piranha
08-31-2011, 01:12 PM
Table Finder not working for me either

Sarek
08-31-2011, 01:20 PM
Table finder is internal HM feature. Please read link
Make sure you follow the directions exactly.
Pick the table name in the table finder window to highlight it
If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.
Left-click and drag the red X to that table window
Click OK

Piranha
08-31-2011, 01:26 PM
That worked, thank you. I did read the directions several times, I didn't realize you had to drag the red X to the actual table and not the table within the table finder window.

JSpazz
08-31-2011, 01:37 PM
same problem here, except HM1 finds the tables but doesn't recognize them (all tables show zero players in table manager). Interestingly, the HUD works fine in the replay window.

zx9r
08-31-2011, 02:03 PM
OK, Im doing that with table finder but the HUD is only shown in one of the tables. The other tables have no HUD at all although it is listed in the table manager

Sarek
08-31-2011, 02:06 PM
Make sure you follow the directions exactly.
Pick the table name in the table finder window to highlight it
If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.
Left-click and drag the red X to that table window
Click OK

In replayer it shows HUD simply because replayer's name did not changed. But Stars table names - does.

Sarek
08-31-2011, 03:34 PM
Fix put, download this
http://www.holdemmanager.com/Downloads/HmUpdate_1.12.0.exe

Christian_Peters
08-31-2011, 04:11 PM
^
Still not working for me. Not working for both normal and fast tables.

In the Table Manager, the tables are showing up but none of the players are - at full tables it says 0/6. No HUD. I tried manually finding the table (red x) before the update, that did nothing.

brutti
08-31-2011, 04:31 PM
Fix put, download this
http://www.holdemmanager.com/Downloads/HmUpdate_1.12.0.exe

This works 100%

katinas
08-31-2011, 04:36 PM
Fix put, download this
http://www.holdemmanager.com/Downloads/HmUpdate_1.12.0.exe

this worked! tyty

zx9r
08-31-2011, 05:30 PM
This new version works fine here.

Good job !

bugubugu
08-31-2011, 05:43 PM
good job, but deep stacked tables still not working

Mariners
08-31-2011, 06:08 PM
stats are now working part from fold to cbet which now says 'doh' across all sites

jaedae
08-31-2011, 06:28 PM
Yes I have the same problem, anybody knows how to repair this??

Patvs
08-31-2011, 07:14 PM
Use the TableFinder as a temporary fix. The issue is caused because PokerStars is suddenly using
Fast
fast
CAP, Fast
CAP, fast
Deep, ante
Deep, Ante
deep, ante

It will be fixed asap

TRD23
08-31-2011, 08:50 PM
The 1.12 update didnt correct this for me either.

Sorry to be annoying but do you mind walking us through how to use the TableFinder to bring up the HUD?

Patvs
08-31-2011, 08:56 PM
TableFinder: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD

1.12 fixes it for fast/Fast and CAP tables.
As a temporary solution use the TableFinder if you play on deep, ante tables.

Journeyman54
09-01-2011, 01:27 PM
So I managed to get the hud to show up when I tested it on just 1 table. But then when I fired up 9 tables, some fast, some normal... I noticed the hud wasn't showing up on like 5 of the tables and on the tables where it did show up, it was showing stats for the wrong players. Help?

Patvs
09-02-2011, 07:17 PM
Hold'Em Manager Poker Software - Poker Tracking and Analysis Software 1.12.01 (http://www.holdemmanager.com/Downloads/HmUpdate_1.12.01.exe)


Stars Deep Ante / Fast table fix
Stars Table Scanner (Classic-Scan) fix
Fixed doh stats in HUD
Cake HUD now functional (beta)

Note: the Insta-Scan on PokerStars will take another 4-5 days to fix. Stars changed the server protocol.