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View Full Version : HUD not popping up on Pokerstars



sippin_criss
08-26-2011, 09:39 PM
For some reason my e-mail to support failed so I am posting here. The HH are configured/navigated properly afaik, I didn't make any new updates, my HUD just stopped working out of nowhere. The hands are importing properly


1. I am using version 1.11.07.

2. I am playing only on Pokerstars.

3. I am playing SnG's but have tested the HUD in cash games and it also did not work.

4. Yes I have clicked auto-import.

5. I have gone through the HH configuration and everything is done properly.

6. The HH are showing up in the folder they are set to import from. The hands are importing, the HUD simply fails to pop up.

7. The reports are refreshing and nothing will load.

8. Pretty sure the HH are imported to the database.

9. I tried the Table Finder and it couldn't find any extra hands.

10. Yes the HH are written in English.

Patvs
08-27-2011, 04:06 AM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Try creating a new database and reimport your handhistories.

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.