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husker
06-04-2009, 02:29 PM
Installed new security software yesterday and it's deleted all my saved passwords etc. Also can't import files on HEM anymore, is this connected in some way? When I start the auto import the Table Manger opens up and then closes down a couple of seconds later

morny
06-04-2009, 04:09 PM
Yeah looks like its blocking HM, try completely uninstalling it and the trying HM, you should be able to reinstall it afterwards but if the problem reoccurs you might want to consider and alternative

husker
06-04-2009, 05:42 PM
I completely uninstalled all the new anti virus software, firewall etc and then tried again but I'm still having the same problem. Table Manager only opens for a couple of seconds, doesn't find any tables and then shuts down. :(

morny
06-04-2009, 05:46 PM
Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while


Unfortunately if that dosent work im afraid the only other solution we have is reinstalling windows, however it sounds very like a firewall is blocking it so if there is any other security software uninstall that too, also did you reboot after removing the software