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montoya49
06-03-2009, 03:14 PM
Hello, I have problems with my HUD : it doesn't work anymore. The HUD worked until a few days. Now when I open a table with the auto-import, the HUD doesn't appear on the table and the table finder doesn't detect any table. I uninstalled and reinstalled HM, but it still doesn't work. Help me please.


1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
Hold'em Manager Professional 1.08.04

2) What Poker Site are you playing on and does the problem occur on more than 1 site?
PokerStars

2a) Have you clicked the Start Auto Import Button?
Yes

3) Have you the settings exactly as per the FAQ for your site?
Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes : C:\Program Files\PokerStars\HandHistory\montoya049

5) Are the hands being imported into Holdem Manager?
Yes

5a) Do they import if you create a new database?
Yes

6) Have You Tried the Table Finder and did it work?
I tried, but the table finder doesn't see any table

7) If you open the HH are they written in English?
Yes

8) If your using Vista have you UAC disabled?
Yes

9) Have you attached the holdemmanager.config file?
Yes

morny
06-03-2009, 07:19 PM
Please email me to arrange a teamviewer session morny@holdemmanager.net and also link to this thread

montoya49
06-05-2009, 03:50 PM
Thank you very much for your help :)